Shae O'Malley Email & Phone Number

Sydney, New South Wales, Australia

• Managing the day-to-day office operations; oversight of import, exports, transportation, (domestic and international) functions for a range of medical and pharmaceutical products• Ensuring shipments are efficiently processed, recovered and dispatched on time to meet schedules required by customers• Managing all aspects of operational, transport and warehouse employees including performance and development • Proactively audit systems and processes to identify gaps and continuously improve the day-to-day operations• Company lead for health authority inspections/audits• Reducing fixed costs while increasing gross margin by establishing new cost-efficient routes, negotiating with providers and controlling facility & utility costs

Sydney, New South Wales, Australia

• Managed a team of up to 30 staff• Deputy and backup for Customer Service Delivery Manager for NSW, ACT and NT managing 70 staff• Lead multiple continuous improvement events including Lean and Rapid Improvement Event programs • Maintained a sound understanding of the strategic and operational functions of the Blood Service and supported the implementation of strategic and operational plans • Implemented and managed a total quality management approach in the manufacturing environment to ensure Good Manufacturing Practice (GMP) compliance as defined by the health authority (TGA)• Maintained the required standards of quality assurance and regulatory compliance within the manufacturing environment • Logistics and supply chain management of blood products• Daily supply planning including identifying daily inventory requirements, addressing inventory gaps and communicating the requirements to other relevant supervisors (e.g. transport, testing, science and technical services, red cell reference)• Supervised the management of stock according to established procedures including cycle counts, storage and handling of products• Coordinated the transport of blood products to customers efficiently and reliably with an outstanding level of customer service• Main liaison with TOLL, TNT and Next Flight ensuring smooth transport of products• Recruitment, training and development of team members• Provided staff support & guidance through motivation, coaching and feedback and ensured maintenance of ongoing competency• Engagement of staff in continuous improvement and lean management• Development and management of rosters, leave management and work schedules • Managed operational performance by monitoring and driving compliance of KPIs, addressing problems as they occur, completion of procedural deviations and ensuring seamless handover between shifts• Main contact person for all complaints, enquiries and questions from Health Care Providers