Shae O'Malley Email & Phone Number

Sydney, New South Wales, Australia

• Managing the day-to-day office operations; oversight of import, exports, transportation, (domestic and international) functions for a range of medical and pharmaceutical products
• Ensuring shipments are efficiently processed, recovered and dispatched on time to meet schedules required by customers
• Managing all aspects of operational, transport and warehouse employees including performance and development
• Proactively audit systems and processes to identify gaps and continuously improve the day-to-day operations
• Company lead for health authority inspections/audits
• Reducing fixed costs while increasing gross margin by establishing new cost-efficient routes, negotiating with providers and controlling facility & utility costs

Sydney, New South Wales, Australia

• Managed a team of up to 30 staff
• Deputy and backup for Customer Service Delivery Manager for NSW, ACT and NT managing 70 staff
• Lead multiple continuous improvement events including Lean and Rapid Improvement Event programs
• Maintained a sound understanding of the strategic and operational functions of the Blood Service and supported the implementation of strategic and operational plans
• Implemented and managed a total quality management approach in the manufacturing environment to ensure Good Manufacturing Practice (GMP) compliance as defined by the health authority (TGA)
• Maintained the required standards of quality assurance and regulatory compliance within the manufacturing environment