Driver Management: • Manage company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations • Maintain awareness of Driver movements through regular communication and to manage and adapt to delays and/or issues on the road • Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs • Identify and categorize tasks as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system.US Customs and Equipment Compliance: •Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment •Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate •Ensure that movement of all import/export shipments within area of operational responsibility complies with U.S. CustomsReconciliation: • Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address and resolve inconsistencies wherever possible

•Perform as the liaison between the company and 3PLs•Assign, monitor and reconcile work orders for door collection and delivery •Act as the project manager for newly onboarded contracts and agreements with trucking companies while assessing risks•Dispatch and coordinate the completion of movements on time within scope and within budget through track and tracing

• Subject Matter Expert on all products, services and marketing campaigns in order to meet a monthly sales quota• Attentive and super responsive to customer inquiries• Share best practices through peer coaching, development and mentorship• Utilize consultive sales techniques in order to maximize revenue

• Analyze a problem and determine the best solution with minimal input • Troubleshoot and research all user problems, and resolve their issues• Demonstrate professional communication and interpersonal skills in order to successfully assist customers from all backgrounds• Meet expected volume thresholds for calls, chats and tickets• Communicate with customers via multiple platforms including, but not limited to telephony, video, data streaming and messaging

• Develop and calculate suitable plans based on clients' and business needs• Resolve client inquiries and complaints• Use a customer-focused, needs-based review process to educate customers about insurance options• Generate leads through research and analyzing statistics• Process claims and time-critical insurance needs• Outsourced ineligible clients using various insurance vendors • Liaison between the company and customer.• Process and discuss billing and payments• Daily outreach to prospects in order to increase client base via telephone, email, mail and face-to-face interaction• Attend network meetings in order to generate leads and collaborate with future business partners

• Monitor a high volume of randomly selected calls in order to ensure accuracy based on laws, company guidelines and high level customer service• Identify quality behaviors and trends leading to errors in addition to creating action plans to reduce future errors• Monitor randomly selected calls in order to ensure high-level accuracy• Identify quality behaviors and trends that lead to errors in addition to creating action plans to reduce and take action on the common errors after identifying the root cause• Serve as the subject matter expert to agents, supervisors and managers• Prioritized duties on a daily basis in order to complete audits on a time efficient manner

• Perform basic math skills in order to review monthly insurance premiums• Protect customers assets by educating customers on GEICO's full line of insurance products• Exceed the GEICO typing skills standard of 50 words per minute • Multi-task through various insurance systems