Shaelyn Hemphill Email & Phone Number

Customer service front desk support• Promoted a friendly and positive atmosphere by engaging with patients and providing exceptional customer service.• Efficiently checked patients into the EMR system, ensuring accurate tracking of visits and documentation• Managed phone calls, answering inquiries and transferring calls to appropriate staff or departments• Reviewed patient charts before appointments to verify scripts, authorizations, and notes, ensuring accuracy for treatment… Show more Customer service front desk support• Promoted a friendly and positive atmosphere by engaging with patients and providing exceptional customer service.• Efficiently checked patients into the EMR system, ensuring accurate tracking of visits and documentation• Managed phone calls, answering inquiries and transferring calls to appropriate staff or departments• Reviewed patient charts before appointments to verify scripts, authorizations, and notes, ensuring accuracy for treatment planning Scheduling• Scheduled patients for therapy appointments, coordinating with physicians and mid-level providers to ensure optimal care• Adjusted schedule templates as directed by therapists and management to accommodate clinic, staff, and patient needs• Accurately completed all required fields in the EMR system, including appropriate appointment codes, to ensure proper documentation Business office/billing• Coordinated patient care by updating EMR notes and alerts, ensuring effective communication among staff• Managed workers compensation approval, extensions, and continuation of care for BWC patients, ensuring compliance with regulations• Reviewed and ensured super bills and referrals had appropriate documentation and notes for accurate billingClinic support• Coordinated with therapists to ensure timely start times and setup of patient treatments• Cleaned and sanitized all equipment and treatment tables after each session, completing weekly cleaning tasks to maintain a safe environment• Managed and organized supply inventory, replenishing clinic materials and communicating with staff regarding supplies and equipment needs Show less

•Exhibited strong time management skills and self-advocacy by prioritizing and completing assigned tasks efficiently, optimizing productivity and contributing to a well-organized work environment •Recognized for outstanding performance, receiving two service awards for consistently empathizing with people, fostering teamwork, displaying leadership qualities, maintaining a high level of productivity, paying attention to detail, and effectively communicating with colleagues and customers… Show more •Exhibited strong time management skills and self-advocacy by prioritizing and completing assigned tasks efficiently, optimizing productivity and contributing to a well-organized work environment •Recognized for outstanding performance, receiving two service awards for consistently empathizing with people, fostering teamwork, displaying leadership qualities, maintaining a high level of productivity, paying attention to detail, and effectively communicating with colleagues and customers alike •Developed strong interpersonal and communication skills while interacting with customers, fostering positive relationships and resolving conflicts effectively •Adapted quickly to changing priorities and fast-paced environments, autonomously multitasking and meeting deadlines•Provided exceptional customer service by assisting customers with product inquiries, demonstrating resourcefulness and initiative to ensure their needs were met effectively Show less

•Developed strong communication and interpersonal skills by interacting with the diverse range of patients, healthcare professionals, and external stakeholders, effectively managing inquiries, medical data, and the customer experience •Utilized keen attention to detail and organization skills to maintain accurate and confidential medical records, contributing to a secure and efficient data management system•Demonstrated adaptability and problem-solving abilities in a fast-paced medical… Show more •Developed strong communication and interpersonal skills by interacting with the diverse range of patients, healthcare professionals, and external stakeholders, effectively managing inquiries, medical data, and the customer experience •Utilized keen attention to detail and organization skills to maintain accurate and confidential medical records, contributing to a secure and efficient data management system•Demonstrated adaptability and problem-solving abilities in a fast-paced medical environment, effectively handling scheduling conflicts to prioritize, patient care and satisfaction•Utilized technology and software systems to manage patient data, appointments, showcasing, proficiency while learning and navigating new digital tools•Executed effective communication with other facilities to coordinate the transfer of patient records, ensuring seamless continuity of care and promoting efficient healthcare delivery Show less