Customer Experience & Platform Lead
CurrentLeading the development, alignment and implementation of the digital customer experience strategy.
Jun 2024 - Present
AeroLeads people directory · profile
Shae Marlow Email & Phone Number
Customer Experience Strategist
at
ECH Inc.
1 work email found
@foxsports.com.au
1 phone found area 129
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Strategist
Location
Adelaide, South Australia, Australia
Company size
Who is Shae Marlow? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Shae Marlow is listed as Customer Experience Strategist at ECH Inc., a with 233 employees, based in Adelaide, South Australia, Australia. AeroLeads shows a work email signal at foxsports.com.au, phone signal with area code 129, and a matched LinkedIn profile for Shae Marlow.
Shae Marlow previously worked as Customer Experience & Platform Lead at Ech Inc. and Project Consultant at Foxtel Group. Shae Marlow holds Marketing & Management, Bachelor Of Commerce from University Of Adelaide.
Company email context
Email format at ECH Inc.
This section adds company-level context without repeating Shae Marlow's masked contact details.
{first}.{last}@foxsports.com.au
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AeroLeads found 1 current-domain work email signal for Shae Marlow. Compare company email patterns before reaching out.
Profile bio
About Shae Marlow
Strategic CX professional with 15 years’ direct to consumer experience in customer excellence, digital media & technology. Leading digital customer experience teams in strategy and design, consumer platforms and operations, voice of customer and continuous improvement.Customer Experience Strategy & Management | Change Management | Operational Excellence | Product Optimisation | Cross-Functional Team Leadership | Strategic Communications | Digital Service Design | Voice of Customer & Reporting | Streaming Media & OTT | Executive Management
Listed skills include Public Relations, Marketing Communications, Media Relations, Social Media, and 22 others.
Current workplace
Shae Marlow's current company
Company context helps verify the profile and gives searchers a useful next step.
Ech Inc.
12 roles
Shae Marlow work experience
A career timeline built from the work history available for this profile.
Project Consultant
Facilitated service design & platform architectural requirements for new streaming product, Hubbl.
Mar 2022 - Jun 2022
Head Of Customer Experience
Aug 2020 - Mar 2022
Head Of Consumer Platforms & Operations
Designed, built & optimised the end-to-end customer experience program for newly launched B2C streaming products. Kayo Sports, BINGE, International Watch AFL & Watch NRL, Flash.
Mar 2018 - Aug 2020
Senior Manager, Customer Engagement
Managed digital Customer Operations end-to-end strategy & subscription product delivery for international OTT streaming (Watch AFL and NRL)Delivered first ever B2C Customer Experience for Fox Sports DigitalManaged CRM program, domestic digital subscription product, & customer engagement initiatives, including FOX SPORTS' Media Academy and sportinanutshell.com.au
Nov 2016 - Mar 2018
Manager, Customer Experience & Community
Delivered end-to-end digital customer experienceLaunched citizen journalism for FOX SPORTS Improved community ROI, with performance up by 500% and reduced investment costs in 7 month period by implementing an identity platform migration, overhaul of UX design, pivot in marketing direction & introduction of new UGC play (citizen journalism)
Jul 2015 - Nov 2016
Community Manager
Product Manager responsible for building an engaged community around FOX SPORTS digital properties
Dec 2013 - Jul 2015
Marketing & Community Manager
Reported to TrueLocal CEO/GM, managed the company's marketing strategy - including, community engagement, communications, digital, and content strategies.
Aug 2011 - Dec 2013
National Community Manager
Launched TrueLocal's community management program. Led state based Community Managers & the development & management of the community program.
Jan 2011 - Aug 2011
Marketing & Pr Specialist
Grays Pr
Management of marketing and public relations accounts, including development, management and implementation of effective client marketing and PR strategies. Clients included: David Jones, Austereo, South Australian Jockey Club, News Digital Media.
Sep 2009 - Jan 2011
Senior Marketing Advisor
mhm has since been acquired by Deloitte effective 1 July, 2010.Led corporate marketing and communications strategy.Led firm's inaugural corporate social responsibility initiative.Assisted with the firm's international market entry into Hong Kong.Assisted with merger integration.
Jun 2008 - Aug 2009
Marketing Advisor
Marketing graduate - Responsible for marketing & business development support to the Executive Team.
Feb 2006 - Jun 2008
Team & coworkers
Colleagues at ECH Inc.
Other employees you can reach at ech.asn.au. View company contacts for 233 employees →
TM
Trevor Martin
Colleague at Ech Inc.Hampstead Gardens, South Australia, Australia
View →
OD
Oksana Danilova
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
TS
Teresa Sandona
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
AB
Ailish Burke
Colleague at Ech Inc.Adelaide, South Australia, Australia
View →
MM
Mal Morgan
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
RV
Raysa Vieira Lima
Colleague at Ech Inc.Ascot Park, South Australia, Australia
View →
JT
Jennie Tissen
Colleague at Ech Inc.Greater Adelaide Area, Australia
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VE
Valerie Echevarria
Colleague at Ech Inc.Tucson, Arizona, United States
View →
MS
Melanie Sanders
Colleague at Ech Inc.Bridgewater, South Australia, Australia
View →
LG
Liz Greenham
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
Trevor Martin
Colleague at Ech Inc.Hampstead Gardens, South Australia, Australia
View →
OD
Oksana Danilova
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
TS
Teresa Sandona
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
AB
Ailish Burke
Colleague at Ech Inc.Adelaide, South Australia, Australia
View →
MM
Mal Morgan
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
RV
Raysa Vieira Lima
Colleague at Ech Inc.Ascot Park, South Australia, Australia
View →
JT
Jennie Tissen
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
VE
Valerie Echevarria
Colleague at Ech Inc.Tucson, Arizona, United States
View →
MS
Melanie Sanders
Colleague at Ech Inc.Bridgewater, South Australia, Australia
View →
LG
Liz Greenham
Colleague at Ech Inc.Greater Adelaide Area, Australia
View →
3 education records
Shae Marlow education
Marketing & Management, Bachelor Of Commerce
Communications, Undergraduate
Honours Graduate
H.B Plant High School
FAQ
Frequently asked questions about Shae Marlow
Quick answers generated from the profile data available on this page.
What company does Shae Marlow work for?
Shae Marlow works for ECH Inc..
What is Shae Marlow's role at ECH Inc.?
Shae Marlow is listed as Customer Experience Strategist at ECH Inc..
What is Shae Marlow's email address?
AeroLeads has found 1 work email signal at @foxsports.com.au for Shae Marlow at ECH Inc..
What is Shae Marlow's phone number?
AeroLeads has found 1 phone signal(s) with area code 129 for Shae Marlow at ECH Inc..
Where is Shae Marlow based?
Shae Marlow is based in Adelaide, South Australia, Australia while working with ECH Inc..
What companies has Shae Marlow worked for?
Shae Marlow has worked for Ech Inc., Foxtel Group, Streamotion, Fox Sports Australia, and True Local.
Who are Shae Marlow's colleagues at ECH Inc.?
Shae Marlow's colleagues at ECH Inc. include Trevor Martin, Oksana Danilova, Teresa Sandona, Ailish Burke, and Mal Morgan.
How can I contact Shae Marlow?
You can use AeroLeads to view verified contact signals for Shae Marlow at ECH Inc., including work email, phone, and LinkedIn data when available.
What schools did Shae Marlow attend?
Shae Marlow holds Marketing & Management, Bachelor Of Commerce from University Of Adelaide.
What skills is Shae Marlow known for?
Shae Marlow is listed with skills including Public Relations, Marketing Communications, Media Relations, Social Media, Social Networking, Event Management, Digital Marketing, and Strategic Communications.
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