Shae M. Mitchell, Csm Email & Phone Number

Columbus, Oh, Us

Green Bay, Wisconsin, Us

Cincinnati, Oh, Us

Us

Basking Ridge, Nj, Us

Chairs production support team, change team, development, and core team in all phases of the project life-cycle, from requirements gathering through build, test, deploy, and support, for the change module in ServiceNow at Verizon. Managed high visibility system migration and launched Cloud integration.-Coordinated system requirements and User Acceptance Testing for change module within ServiceNow; overseeing seamless, high-quality, timely roll-outs to users -Orchestrated the decommissioning of the in-house tool -Change transformation continues to the ServiceNow Change tool under my leadership -Engineered new processes to assist the Cloud Operations team: -Formalized a process that allows applications to use an easy, one click on-boarding for Change Management. This automated, streamlined process saved countless hours in on-boarding applications and also ensured the Change Process was followed. -Designed a process allowing Cloud infrastructure teams to easily manage their changes for production and non-production. This brought much needed visibility and socialization to this part of the Cloud team; creating value, mitigating down-time, and maintaining system stability.-Governance and Compliance lead for Change; working directly with internal and external auditors-Oversees enterprise training for Change

Coordinated development teams and implemented projects to enhance user experience and utilization within an internal application; working with a cross-functional team business owners, developers, trainers, and end users to meet project objectives. Designed and promoted detailed project plans throughout the life-cycle of the project.-Mobilized the business and development teams to ensure projects flow smoothly and successfully-Reviewed business requirements and wrote approach documents, then engaged the development staff in the design of the project-Designed system help documentation -Shaped how test cases were written and lead User Acceptance Testing-Provided 24x7 on call support and managed a ticket queue -Facilitated a positive and productive vendor relationship-Developed Operation Reviews for senior management-Orchestrated system validation for monthly production moves and Enterprise Releases