Shae-Dee Athena Reigns Email & Phone Number

Duluth, Georgia, United States

Job Overview: Develop, plan and implement strategies for program continuation and growth. This position provides both clinical and administrative management of staff. The Team Lead therapist must have the ability to think globally, solve problems and have good decision-making skills, including critical thinking skills.Responsibilities and Duties ● Provide clinical consultation and oversight to all areas of agency programming on an as needed basis.● Provide direct guidance in crisis situations, dilemmas, or other challenging clinical situations● Track and maintain pre-authorization expiration dates for all active clients in IFI program● Maintain license with the Georgia Board of Licensing● Submit weekly timesheet of hours worked and schedule on provided template● Complete a maximum of one contact of quality assurance per client each month.● Complete therapy as needed with each client (weekly/biweekly) Face to Face or Telehealth● Ensure compliance with all regulatory standards set forth by DBHDD,CARF and DMAS as well as company policies and procedures● Participate in one weekly clinical team meeting and one supervision with clinical director

Atlanta Metropolitan Area

Created this orgnization to provide Human Resource Consulting services to companies and individuals seeking assistance in transitioning through the many bio-psycho-social changes brought about by COVID-19 and diversity/inclusion concerns.- Conduct assessments to determine organizational or individual needs using a trauma-informed approach.- Provide a reliable source of evidence-based information and functional methodology.- DoMoreRequireBetter.com guides clients and casual consumers toward productive coping mechanism development.

Atlanta, Georgia, United States

- Collaborate with program leadership to provide supervisory support and clinical guidance of the team conducting field-based housing support services.- Coordinate with leadership to organize intakes, assessments and treatment planning of members and assist the team in aspects of the Medicaid billing process including charting and documentation.- Ensure staff are completing all required documentation and assist leadership to monitor productivity in the Welligent Electronic Health Record and to perform periodic internal chart audits.

United States

Responsible for facilitating all clinical services for the program as outlined by facility standards and in accordance with the clinical philosophy of the program.

Nashville, Tennessee, United States

- Actively participates in process improvement initiatives and shared decision making.- Completes psychosocial assessment and assists team with the development of the plan of care.- Provides brief targeted interventions for identified clients.- Provides education and or consultation to clients and families, treatment team and community.

Atlanta, Georgia, United States

Participating in weekly supervision with the clinical supervisor is a crucial step toward my Licensure as a Clinical Social Worker.- Conduct skills based therapeutic services with assigned consumers according to their Individualized Resiliency Plan (IRP).- Provide problem identification, crisis interventions, and individual, group, and/or family therapy to assigned clients. - Provide information to assist client in defining goals and implementing action plans to achieve personal, social, educational and/or vocational development and adjustment.

Port St Lucie, Florida, United States

As a concentration year graduate student, I began the clinical portion of my education under the supervision of Licensed Clinical Social Worker, Laura Zel Kremer. With her guidance, I focused my practice on Narrative Therapy and acquired a Trauma-Focused Cognitive Behavioral Therapy certification. Additionally, I was able to facilitate Caregiver support groups including: Grandparents Raising Grandchildren, Parkinson’s Care-Partners, and Adult Children Caregivers.

Port Saint Lucie, Fl

As a student intern on the Crime Victims team with CILO, I can explain your rights and connect you to services when possible to assist you and your family, including arranging restraining orders. At CILO, we are committed to helping folks with disabilities (as defined under the ADA to include depression, anxiety, PTSD, and other "invisible" disabilities, temporary disabilities, etc.) and who have been victims of crimes such as: identity theft, stalking, domestic violence, human trafficking and sexual abuse/assault.

Greater Atlanta Area

Here, my customers were the callers and the company. It was my responsibility to serve customers and represent the company. Using soft skills (i.e.: clear communication, active listening, empathy, etc.), I helped cure confusion, whether it was their first time filing a claim, paying a bill, or they were having trouble logging in to our website for the umteenth time.

Greater Atlanta Area

≫ Assisted in evaluating clients’ eligibility for insurance policies by collecting financial and statistical information for the underwriters to use to determine if insurance can be provided to an individual or organization≫ Input relevant data to provide support to underwriters ensuring that renewals and quotes are issued and changes are recorded correctly using Excel spreadsheets and other industry standard software.≫ Helped develop a new insurance rate quoting tool for the underwriting and sales department that is projected to cut waiting times for Affordable Care Act and Anthem Balanced Funding rate quotes in half.

Port St. Lucie, Fl

* Significant Accomplishment: Passed Abbott Nutrition Customer Relations II training.• Accurately entered consumer information into SalesForce in order to capture important consumer data.• Adhered to the departmental guidelines in order to provide quality customer service and ensure client satisfaction.• Educated current and potential consumers on products in order to enable their making informed decisions• Participated in training as necessary to improve skill level and productivity.

West Palm Beach, Fl

* Significant Accomplishment: Designed and formatted forms for use during facility assessments state wide.• Arranged travel, created expense reports, and performed administrative functions for the Regional Director and Staff.• Maintained and updated office files including; membership files, annual assessments, travel forms, and volunteer records.• Assisted Regional Manager to arrange staff meetings, off-site training seminars, and community outreach conferences.• Assisted with classroom and field training for Ombudsman Certification Program volunteers.• Diagrammed and distributed annual assessments, investigated complaints, and visitations throughout the Eastern Region.• Maintained periodic tracking reports and information including agency referrals, recruitment, training, and National Ombudsman Reporting System (NORS) reporting.• Promoted the Long Term Care Ombudsman Program in the community and in long-term care facilities• Tracked reports and information: Adult Protective Services reports, nursing home discharge and transfers, AHCA referrals, facility information, etc.

Port St. Lucie, Fl

* Significant Accomplishment: Improved office organization by making greater, more efficient use of Encompass360 (Loan Origination software).• Develop healthy rapport with potential borrowers throughout the mortgage loan acquisition process.• Submit mortgage loan application files for conditional Pre-approval and underwriting approval.• Verify and compile application information for mortgage loans; reviewing residential loan application file to verify that application data is complete and meets establishment standards and guidelines.

Lake Worth, Fl

* Significant Accomplishment: Gained invaluable experience working within a law firm and facilitated smooth transition during permanent office assistant’s absence.• Assisted with file maintenance and memo, letter, legal notifications, and case brief composition.• Conducted research on multiple states’ reciprocity which was used to make firm expansion decisions.

Vero Beach, Fl

* Significant Accomplishment: Short term contract renewed based on exemplary performance.• Drafted & edited correspondences; prepared & processed e-mail, postal mail, telephone, and fax orders.• Purchased equipment, office and meeting supplies; provided usage guidance and one-on-one tutorials.• Researched and set-up web conferencing, discussion board, and video chat services (Skype, ooVoo, etc.); successfully streamlined communication process between new and seasoned associates.

Port St. Lucie, Fl

* Significant Accomplishment: Recognized by management and members for consistently providing “Quality Member Experiences”. Also acknowledged as key team member assisting with communication techniques, software management, office procedures, and troubleshooting computer issues and training.• Applied knowledge of all applicable job functions including but not limited to effective use of department software, member sensitivity, and privacy regulations (HIPPA) compliance• Assisted coworkers and supervisors with basic troubleshooting of hardware and software• Assisted coworkers in all areas of sales techniques, software management, and general office procedures• Assisted in the skill development of new PBS Associates concerning communication; meeting company goals and expectations; following all SOPs while providing a pleasant experience for each member• Completed member sensitivity and privacy regulations compliance training (e.g., HIPAA, IHI).• Effectively explained to members how mail-order service works and the program’s advantages as they apply to specific members’ needs• Provided Quality Member Experiences on both In and Out bound calls

Jersey City, Nj

*Significant Accomplishment: Developed a strong reputation which prompted referral for on-going contract position.• Coordinated travel arrangements and on and off-site meetings for the Executive Staff.• Created and delegated work orders for building facilities staff including HVAC systems and software licensing. • Created and edited PowerPoint presentations, filing system and correspondence for various team members.• Graphed expense reports using Excel spreadsheets and electronic credit card billing system. • Maintained stock and ordered all supplies for main office and client sites. • Provided logistical and administrative support for Chief Executive Officer and Chief of Staff.

Greater New York City Area

*Significant Accomplishment: Redesigned rental agent records-keeping log, which improved efficiency and productivity. Continued assisting clients and provided viable referrals to colleagues after relocation.• Acted as a liaison between internal departments and a broad customer base in all areas of sales and problem resolution• Advertised apartments/homes on various web sites• Conducted searches for clients on company’s database• Coordinated with other departments to find a mutually beneficial rent & fee agreement for both the owner and potential tenant • Directed client relations and distribution of company literature to stimulate client interest and sales• Facilitated the apartment search process by contacting property managers to gain access to apartments based on the client’s specified criteria

Greater New York City Area

*Significant Accomplishment: Successfully streamlined interdepartmental communications. Commended for improving accuracy and efficiency of written communications, which also improved the speed and quality of responses.• Assisted the Project Administrator with composing all correspondences and following up with Faculty, Staff, and Students• Assisted with basic troubleshooting of hardware and software• Created and instituted new digital filing system which increased departmental efficiency • Instituted digitally networked scheduling system in order to keep all departmental staff, faculty and students abreast of upcoming events, travel, meetings, document/project due dates • Managed capital purchases, maintained vendor relations, generated/maintained equipment and supply tracking records• Organized the details of special events, travel arrangements, corporate agendas and itineraries• Planned and coordinated luncheons, and developed presentations for related on-site and off-site meetings• Prepared and maintained event attendance sheets for program members• Prepared and processed email, postal mail, telephone, and fax orders from individuals and corporate accounts; approved, processed and tallied credit cards and personal/commercial check purchases• Served as the liaison between all affected departments to ensure proper communication and reporting• Submitted, received, recorded, and updated all financial matters including invoices, payment requests, and stipend & honoraria payments

Greater New York City Area

*Significant Accomplishment: Received training in effective Trust composition, plan customization, and budget management. Received offer for permanent employment upon successful completion internship.• Arranged travel itineraries and scheduled meetings.• Maintained the client roster on a computer database• Prepared and processed email, postal mail, telephone, and fax orders• Purchased office supplies and maintained account for all purchases made in relation to conducting day-to-day business• Received training in effective Trust composition, plan customization, and budget management• Scheduled consulting appointments and coordinated small financial seminars with prospective and current clients

Greater New York City Area

*Significant Accomplishment: Established rapport with patients, ensuring their comfort and maintaining their trust. Outstanding interpersonal skills facilitated a pleasant office environment, and encouraged repeat visits and patient referrals.• Managed the Data Entry department• Received Dentrix™ training and trained administrators and dental assistants to work on specific job related areas of Dentrix™• Assisted with basic software troubleshooting• Established rapport with patients in order to ensure comfort and trust and provided a quality patient experience• Scheduled/Rescheduled patient appointments and oversaw the maintenance of all patient files• Conducted confirmation and follow-up calls with patients and technicians• Often directed/managed office in Office manager’s absence

Master Of Social Work - Msw, Clinical/Medical Social Work

Barry University School of Social Work continues to dedicate itself to the transformation of individuals through the delivery.

Associate Of Arts, Paralegal Studies

Bachelor Of Science, Business Administration; International Business

Activities and Societies: DC Step Team, DC Business Club, Debate Team/Club

Master Of Social Work - Msw, Clinical/Medical Social Work

Barry University School of Social Work continues to dedicate itself to the transformation of individuals through the delivery.