Shae Tanner Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

In this all-encompassing role, I was responsible for a host of tasks to support the service department. This included answering all incoming queries, dispatching service crews, entering jobs into customized reporting system (researching site, building’s schematics, and potential issues to prepare service crews). Once a job was complete, I ensured reporting to stakeholders was robust and accurate.Accomplishments• Key player in successful rollout of industry specific software.• Fostered a continuous improvement mindset which improved the client experience from the first point of contact to the final invoice.

Calgary, Canada Area

The primary focus of the role was to manage the day to day sales support for the commercial fuels department while developing and implementing the tools necessary to successfully transition those operations overseas.Accomplishments:Prepared and seamlessly offshored the customer operations department for the commercial fuels line of business to Manila, PH.Delivered training virtually to the off-shore team, continually examining opportunities to remove waste.Developed, standardized and published over 100 operating procedures, utilized today by current teams.Collaborated with various stakeholders (credit, tax, sales) to improve processes for better working relationships.

Calgary, Canada Area

The primary focus of the role was to deliver day to day sales support for Shell’s commercial fuel customers while working on continuous improvement initiatives to deliver that support more efficiently and effectively.Accomplishments:Led sales support and growth of Shell’s 2nd largest commercial customer by initiating and facilitating client workshops (in person and virtually) to continuously improve the ease of doing business with Shell.Completed a continuous improvement project regarding fuel loading process which greatly reduced customer wait times, errors, and increased Shell’s bottom line by $6 million in revenue per year.Appointed as “Super-User” to coach and support teams through a Global SAP implementation and stabilization period.

Calgary, Canada Area

The primary focus of the role was to complete customer account set ups and amendments with a “right first time” mentality to improve overall commercial customer experience.Accomplishments:Achieved a 20% reduction in the number of days to create or amend a customer account, speeding the order fulfillment process.Selected for a critical project (one year), to analyze global SAP training in preparation for Canadian implementation.Developed, localized, and delivered global SAP training in a classroom setting to Canadian Commercial Fuels B2B team.

Calgary, Canada Area

Accomplishments: Reduced outstanding receivables by 60% for largest multi million-dollar Canadian lubricant customer.Executed accurate price management for largest Canadian and U.S. lubricant customers.Received and managed all U.S. customer orders end to end including liaising with plant, communicating with freight providers and custom’s brokers to coordinate correct, on-time deliveries as per customer’s needs.

Calgary, Canada Area

Collected and analyzed personal information during member interviews, conducted credit investigations and security inspections and made decisions regarding credit worthiness.

Calgary, Canada Area

Completed all member transactions in this customer facing position.Appointed as the Branch Administration Officer to ensure accuracy and timeliness of trades regarding mutual fund transactions.Devised, streamlined, documented, and facilitated training for new policies and procedures for banking floor.