Shafaat Ali Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Canada Area

- Implementing and support for SAP Business One, iVend Retail & Produmex WMS ERP- IT Infrastructure Management - Project planning for new Retail Cash and Carry locations.- IT Budgeting & Team Management- End-user training for SAP Business One, point of sale & warehouse management system- Developed and integrated an add-on for SAP Business One, Point of Sale & WMS automation.- On-premises and cloud-hosted data center Implementation and support

Ontario, Canada

Lahore, Pakistan

• Responsible for Design, deployment and management of country IT infrastructure. • Responsible for 2nd and 3rd level support for all servers, network and end user related issues.• Responsible for installation, deployment and administration of Windows Server, desktops and backup/restoration for 8 core HP ML servers and 200+ clients head office and 50+ clients of remote locations nationwide.• Manage the IT budgets and expenditure on hardware and software. • Procurement of IT hardware, software and maintenance products & services. • Responsible for the recruitment and training of new staff. • Writing documentation for ICT procedures, security and disaster recovery. • Managing the VOIP communication system with call center • Core Business applications process design and implementation for CRM, Online Web ordering, Retail Point of Sale, Inventory Control, Supply Chain, Payroll and Financials systems• Performing routine internal audits of systems, network and software• Reporting to the Senior IT Director (Oriflame Asia Hub) & Country Managing Director. Technical Environment : Windows Server 2003/2003, Active Directory, TCP/IP Data & Voice LAN/WAN, VOIP/VPN/RRAS; VMware, Terminal Server, DHCP/DNS/FTP/IIS Server, MS SQL 2005 Server, Antivirus Server, Siemens Hpath 3800 XMU Call Center, QMatic Ticketing System, PHP/MySQL Web Online Ordering, Content management and CRM, HP Proliant ML 150/350/370 COED XEON Servers, RAID 0,1 &5, Cisco Router / Switches, Cognos Client, MS Lync 2013, Live Meeting with Exchange Server 2003, SMS Server, MIS Reporting & DTS Sever, Visual Basic/.Net & Crystal Report

• Implemented a complete IT infrastructure for source control and installation stability of 1 head office, 10 remote branch offices and 25 franchises nationwide.• Built and configured Cisco site to site VPN tunnelling between head office and remote locations • Configured and managed TCP/IP voice and data networks LAN/WAN, System configurations and group policies and securities for all locations.• Remote Configuration and administration of HP Windows 2003 Live servers with MS SQL Database, Application and web IIS server• Built a technical team of 8 peoples with skills in helpdesk, network, system, software • Manages financial aspects of the IT Department, including purchasing and budgeting• Business process analysis, design and data reconciliation for web based retail management system, Inventory control, and supply chain and financials systems.• Designed and implemented a company’s online E-commerce web site and CRM application.• Reporting to the Managing Director.

• Architected network designs and system configurations for 50 remote retail outlets, 3 production unit, 2 family restaurants and dairy project.• Mainly involved in the project deliverable management for smooth and efficient retail demand chain and production management.• Managed 3rd party developers and in-house technical team of 4 network & system engineers and 1 database administrator.• Create and maintain IT Policies, Procedures and active directory services for Windows XP and 2003 servers of all locations.• Managed multiple projects IT Infrastructure from launch to fruition.• Responsible for all software and hardware implementation testing for the company.• Create documentation and procedures for all installations and IT processes.

• Migrated and configured existing Windows NT based Infrastructure with Windows 2000/2003 of all 16 remote branches and 1 head office of United Arab Emirates and Oman with 0% downtime.• Configuration and Design remote network connectivity over secure VPN of 12 U.A.E and 4 Oman remote sites with one central location by using Cisco ISDN/Leased line routers.• Maintain server, network and other network devices availability 24/7.• Maintains system security policies, data integrity, daily system and database auto backup procedures • Responsible for the business GAP analysis and documentation of exiting POS, supply chain, inventory control, Financials and payroll business applications.• Implemented IT best practices and deployed 3rd party customized ERP across 18 sites with zero disruption to business operations. • Maintain software updates and licensing.

• Managed following national level projects from launch to fruition. Computerized National Identity Card (CNIC), Role: System and Database Administrator (Site Incharge Technical) Electoral Roll (E.R), Role: Database Administrator Data Cleaning & Verification Facility (DCVF), Role: System and Network Administrator• General administration & maintenance of more than 600 TCP/IP nodes network infrastructure• Team Lead of 20 technical workforce includes system engineers, network engineers, database administrators for a 24/7 Project• Install, configure, and maintain software, hardware, security policies and networks operations of 600 nodes network• Maintain 10 servers (HP/Dell COED-XEON) and network availability 24/7.• Provide technical support for end users.• Managed OLTP (Online Transaction Processing) SQL Server databases and Created Different Data Transmission Services (DTS) Packages for migration of data from remote locations and replication using MS SQL 7.0 & 2000 Enterprise manager. • Designed and implemented the database backup and recovery strategies• Managed 70-million transaction database of Pakistan Computerized Electoral Roll and computerized National Identity Card as a Database Administrator

• Provide network and system administration to include LAN troubleshooting, securities and resolution.• Support more than 400 end-users with computer, network systems and peripheral devices.• Maintain reliability of servers by managing and implementing backup solutions• Backup and Restoration of DAT Tapes on Servers and also Loading of Images Data on SQL Server• Performed preventive maintenance and emergency repairs for local accounts, tape drives and disk drives• Created and Implemented of Dos shell scripts to automate the software updates at Client Side

Mcs, Master Of Computer Sciences

Master of Computer Sciences (MS)

Mit, Management Of Information Technology

Master of Management Information Technology

Diploma / Certificates, Information Technology

One-Year Advance Diploma in Computer Sciences (DCS), 1999 Diploma in Computer Applications (DCA), 1998 Diploma in Computer Programming.

Ccna, Networking, Lan/Wan Management

Mcse, Computer Systems And Networking