Shafaat Naeem Email & Phone Number

Canberra, Act, Au

Australia

Canberra, Australian Capital Territory, Australia

Key responsibilities and contributions include:• Organising risk workshops aligned with the battle rhythm and preparing comprehensive risk registers using tools such as Predict for real-time data monitoring and maintenance of current reporting.• Creating detailed monthly reports tailored for Project Managers, and risk workshops, providing critical insights into project progress and potential challenges.• Conducting data mining exercises and generating reports for monthly meetings. Extracting, analysing, and presenting data in a graphical format using the Microsoft suite to assist in making informed business decisions.• Proactively managing and mitigating project-specific risks, ensuring a proactive approach to risk identification and resolution.• Assisting in organising staff Predict access and providing support to risk owners in creating/updating risks, contributing to a robust risk management framework.• Offering valuable advice and education to both internal and external stakeholders on project risks and effective mitigation approaches, fostering a culture of risk awareness and management.• Assisting the Project Managers in logistical aspects such as booking meeting rooms and preparing slides for high-level meetings (O5’s & O6’s), contributing to the overall efficiency of project operations.• Providing support in the quick and efficient onboarding of project staff and assisting in updating key project artefacts to support quick delivery.• Consolidating contractor’s weekly reports for the Deputy Integrated Project Manager and maintaining the project control mailbox, ensuring effective communication channels.• Maintaining and tracking staff compliance with required mandatory training and courses.• Assessing and examining documents from customers, and other sources to assist with decision-making.• Identifying opportunities for process improvement and liaising with relevant stakeholders to resolve complex issues, ensuring streamlined project operations.

Canberra, Australian Capital Territory, Australia

Key responsibilities and achievements included:• Utilised advanced statistical software to track and analyse data, ensuring a comprehensive understanding of key trends and patterns.• Demonstrated proficiency in managing and prioritizing project-oriented tasks effectively, showcasing adaptability in both independent and team-oriented work environments.• Optimised data collection procedures, ensuring accuracy and efficiency in the gathering of information crucial for project success.• Generated detailed reports on a weekly, monthly, and quarterly basis, providing timely insights into project progress and key performance indicators.• Leveraged the Microsoft suite, particularly Excel, to efficiently create pivot tables and pivot reporting, streamlining data visualization and analysis processes.• Investigated and conducted in-depth studies on the available data, contributing to a comprehensive understanding of data nuances and potential areas for improvement.• Maintained current reporting dashboards, ensuring accessibility to real-time data for informed decision-making.• Created and delivered monthly reports tailored for management and external stakeholders, presenting insights and findings in a clear and actionable format.In this role, I demonstrated a keen eye for data analysis, project management, and reporting, contributing to the overall success of initiatives within the Department of Social Services.

Canberra, Australian Capital Territory, Australia

Key responsibilities and accomplishments included:• Investigated customer data to assess entitlements and requirements, ensuring accurate and fair delivery of services.• Identified opportunities for business and process improvement, contributing to enhanced efficiency and effectiveness in service delivery.• Provided advice and recommendations during quality online checks, ensuring compliance with established standards and regulations.• Raised debts and negotiated suitable recovery arrangements for customers, demonstrating effective financial management skills.• Referred information and more complex cases to relevant teams, ensuring appropriate handling and resolution.• Researched and examined evidence from customers and third parties for the purpose of assessing health and welfare payments, maintaining a meticulous approach to documentation.• Undertook basic quality control functions to ensure appropriate procedures were being followed, contributing to a high standard of service.• Completed moderately complex assessments to ensure the accurate delivery of payments to customers, demonstrating attention to detail in financial transactions.• Analysed intent-to-claims for National Health Emergency Crisis, Jobseeker payments, and processed customer payments, aligning with program requirements.• Completed digital workflows after investigating the required documents, streamlining processes, and ensuring accuracy.• Updated customer records based on information provided by customer interviews or third parties, ensuring the accuracy and completeness of records.• Identified and prioritised cases, particularly those involving potentially vulnerable customers, ensuring a focused and compassionate approach to service delivery.In this role, I consistently demonstrated a commitment to service excellence, regulatory compliance, and continuous improvement in processes, contributing to the effective delivery of services at Services Australia.

Canberra, Australian Capital Territory, Australia

Key responsibilities and achievements included:• Greeting and assisting visitors, clients, and employees in a courteous and professional manner.• Responding to inquiries and providing information about departmental services, programs, and activities.• Managing the front desk area, including handling incoming calls, emails, and mail.• Coordinating appointments and meetings for staff members.• Maintaining organized and up-to-date front desk records and documentation.• Distributing information, forms, and materials to the public or internal staff as needed.• Directing individuals to the appropriate department or personnel.• Addressing and resolving minor issues or conflicts that may arise at the front desk.• Ensuring security protocols are followed, including monitoring, and controlling access to the facility.• Serving as a liaison between visitors and departmental staff, facilitating effective communication.• Utilising computer systems for tasks such as data entry, managing schedules, and responding to inquiries.• Collaborating with other administrative staff to ensure cohesive and efficient office operations.• Understanding and implementing emergency procedures when required, ensuring the safety of staff and visitors.• Upholding a high level of professionalism and confidentiality in dealing with sensitive information.Overall, the Customer Relations Officer played a pivotal role in creating a positive and welcoming environment, contributing to the efficiency and effectiveness of the department's day-to-day operations.

Master Of Business Administration - Mba, Finance And Financial Management Services

In 2006, I successfully completed my MBA, focusing on key subject areas that constitute the foundation of my professional skill set: •.

Bachelor Of Arts - Ba

In 2003, I successfully completed my Bachelors in Arts, some of the key subject included: • Language and Communication Skills • Humanities.