Shafaqat A. Email & Phone Number

Windsor, On, Ca

Ontario, Canada

Ontario, Canada

- Provide expert technical support and troubleshooting for Apple customers, resolving complex issues efficiently.- Maintain high levels of customer satisfaction by managing inquiries and issues with a focus on quality and timeliness.- Perform administrative duties such as maintaining customer records and processing documentation as required.- Recognized for consistently meeting and exceeding performance metrics, including customer satisfaction and issue resolution time.

Ontario, Canada

- Delivered exceptional customer service by managing various client inquiries related to product use, technical issues, and account management.- Provided administrative support to the client solutions team, handling tasks such as mail processing, customer file management, and preparing documentation for clients.- Played a key role in reducing customer wait times through process improvements in case management and documentation handling.- Consistently achieved top performance in customer satisfaction metrics.

Ohio, United States

- Provided expert advice to clients on insurance products, including retirement plans and financial services.- Handled policy administration tasks, including processing applications, preparing customer correspondence, and maintaining accurate records.- Ensured compliance with financial regulations and company policies while delivering tailored insurance solutions to meet customer needs.- Increased client retention by developing strong relationships and offering tailored financial advice on retirement and insurance products.- Streamlined policy application processing, improving operational efficiency.

Dhaka

- Create plans, introduced products and services, and presented new business proposals to clients- Directed the team to complete important projects, with a focus on business growth and public relations- Collaborated with operational and functional teams to enhance efficiency and capabilities- Oversaw and directed vendors to accelerate routine operations and monitored their progress- Produce and present reports, showcasing the achievement of agreed KPIs and contributing to informed decision making

Gulshan

▪ Interacted with clients and vendors to hasten the implementation of activities▪ Helped the project manager to finish projects and facilitate coordination within the department▪ Tracked and corrected implementation activities and ongoing projects to address unexpected duplications in the project▪ Organized daily, weekly, and monthly reports and arranged meetings to address technical difficulties

Dhaka, Bangladesh

▪ Demonstrated products and services while maintaining a positive relationship with clients▪ As a team lead, managed the necessary resources and amenities▪ Organized production and order schedules to ensure an efficient delivery process▪ Guaranteed vendor needs and logistics assistance and kept track of grievances

Master Of Business Administration - Mba, Marketing

Bachelor Of Science - Bs, Economics

Bachelor Of Business Administration - Bba, Accounting And Finance

Advanced Level, Edexcel Curricula, Business

Odinary Level, Science