Drive profitability by maximising sales, analysing retail KPAs and achieving the company’s financial goals.Manage human capital by recruiting high calibre employees, managing industrial relations, ensuring adherence to OHASA and ensuring the well-being of staff.Manage staff performance by identifying training needs and supervising training and development of store staff whilst also implementing and driving a sound succession plan and motivating store teams to perform.Drive store performance by ensuring that targets are met, optimizing merchandise category performance, promoting lay byes, account drives and marketing initiatives and driving a culture of service excellence.Execute visual standards by promoting excellent housekeeping, ensuring visual standards meet expectations and ensuring correct execution of marketing initiatives.Manage stock and company assets by implementing effective stock loss prevention methods, ensuring weekly counts are carried out as per store operations manual, ensuring adherence to cash management procedures, monitoring stock performance and ensuring optimum stock turn, also ensuring adequate forward cover by store and driving stockroom management.Drive area sales and profitability by analysing profit and loss statements, managing staff costs and other expenses so as to be in line with budgets and regularly conducting competitor analysis.Ensure a culture of service excellence by ensuring quick resolution of customer queries and complaints, recognising good customer service by employees and upholding and promoting the PRIDE values. Drive retail administration by ensuring adherence to policies and procedures, conducting monthly administration checks and ensuring good corporate governance practices are observed in store.Ensure effective communication and feedback processes across all levels in the organisation, and between operations and other departments.

Achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure sustainability of the businessManage and control financial aspects of running the store to ensure store profitabilityAdhere to merchandising standards in line with the brand requirements to ensure good product mixEnsure proper stock management and control to minimise loss and to ensure product availabilityDeliver the best customer service to ensure the best customer experienceBuild excellent relationships with all relevant service providers (internal and external)Manage human resources effectively by recruiting, planning and administrating payroll properlyInspire, motivate, develop and hold people accountable appropriately.