Shafeeq H. Email & Phone Number

Senior IT Support, DevOps, and Service Delivery Management professional with hands-on, working knowledge and experience of a vast gamut of technology and team management. Project management for large antenna installation across multiple simultaneous projects and deployment teams world wide. General Dynamics trained installer.Training VSAT installers and certified GVF VSAT Professional and GVF Examiner.Established IT Infrastructure, IT Services, policies and procedures. Developed and managed IT strategy and budgets. Governed IT investments and expenditure.Team coach and leader with a track record of rapid project deployments, transitions and transformations. Established and sustained efficient help desk and desktop support processes and teams.Strong analytical and design fundamentals. Established and regularly produced analytical management reports.Specialties: IT Business Planning, IT Purchasing, Performance Monitoring, Technical Support Administration, Systems Administration, Network Administration, and Vendor management.Developed infrastructure solutions with technologies as HP Servers and Storage, CISCO Switches and Routers, CISCO Wireless Controllers, CISCO Unified Communications solutions, BARCO projectors and AV Solutions and software such as OpenText's Livelink, Microsoft SQL Enterprise, Windows Servers, Exchange Servers, Microsoft TMG and ISA, LAMP Stack, MOODLE, JOOMLA, DRUPAL, ZABBIX, Request Tracker (RT), BIND DNS Server, JIRA Service Desk, Confluence, JIRA Software, Adobe Creative Cloud, VSAT Installer, GVF Examiner, GVF Trainer.