As an experienced operations professional, I am dedicated to maximizing efficiency and driving success in every aspect of business operations. With a strong background in process optimization, and team leadership, I am skilled at identifying areas for improvement and implementing innovative solutions that deliver results. Whether it's streamlining processes, reducing costs, or enhancing customer experience, I am committed to achieving operational excellence and driving business growth.

I am responsible for improving performance, productivity, efficiency and profitability on The Reed Team through the implementation of effective methods and strategies. I work closely with the entire team to ensure that everyone is well-educated on best practices. To guarantee organizational well-being, I am constantly managing projects to improve our systems.

I joined the Spur 16 team during its final stages of construction. I worked closely with our incoming residents to ensure that their new home would meet their expectations. Behind the scenes, I developed systems to ensure an easy moving process for both the residents and the Shaffer Development team.

In my time with Falk Ruvin Gallagher, our team doubled in size and net revenue grew by approximately 50%. The listing department, which I created and ran, accounts for approximately 65% of said revenue. As listing manager, I was responsible for training and overseeing listing coordinators and implementing departmental procedures.

I was hired to fulfill the listing coordinator role, which didn’t previously exist, to bring homes to market in an efficient and more compelling manner. As a result, the number of listings sold by our team increased by 42% and the average days on market reduced by 24%.

I work alongside Professor Gabrielle Ferrales in her class “Law, Crime, and Punishment.” In order to further the students’ comprehension of the material, I hold office hours each week. Additional duties include clerical work, grading, and informing students of changes in the classroom.

I assisted in the creation of a detailed business plan. My responsibilities included general editing and conducting market research about the elderly and United States veterans. The market research helped to support financial data present in the business plan.

My duties included locating inconsistencies between merchandise packaging, catalog product descriptions and website product descriptions. I identified missing merchandise and updated product descriptions on the company website. The work I completed resulted in a more efficient and organized company website.

I worked as an English tutor and caretaker for visiting researchers’ two children. I created educational activities to aid in English comprehension which included flashcards, songs, and quizzes. Additionally, I created a definite schedule through the coordination of activities and meals resulting in flexibility for the rest of the day.

I was responsible for managing the flow of customers, and receiving and processing customer payments resulting in a more efficient work environment. Additionally, I created a cleaner setting for a more positive customer experience.