我拥有出色的沟通能力和执行能力，并且非常热爱学习。我的兴趣广泛，喜欢阅读各种书籍，因此我的知识面非常广泛，涵盖了多个领域。我具有缜密和严谨的思维方式，学习能力强，做事细心且有耐心，并且充满爱心和责任心。我在英语方面具有非常扎实的基础，英语专业八级，口语和书面语均接近母语水平。此外，我还拥有教师资格证，可以教授高中以上的英文课程。普通话等级考试中，我取得了90.02分的成绩，证明了我在普通话方面的能力。我熟悉Office365办公软件，尤其是Exchange Online。技术方面，我精通支付宝国际相关API的技术集成，熟悉eKYC行业，了解人脸识别和证件AI识别相关技术，并且对eKYC产品有较为深入的了解。我在相关行业工作多年，一直担任TAM的角色，服务于该行业。此外，我具备基本的JAVA编程能力，可以进行简单的测试。我还精通Trados软件，能够进行本地化项目的翻译。办公软件方面，我熟悉Office、Adobe Photoshop和Adobe Audition等办公和后期制作软件。With a strong background in communication and execution, I am confident in my ability to contribute effectively to your team. My passion for learning and wide-ranging knowledge acquired through extensive reading have equipped me with a broad perspective and a meticulous, rigorous mindset.Key highlights of my qualifications include:- **English Proficiency**: I hold a TEM-8 certification, demonstrating my near-native proficiency in both spoken and written English. Additionally, I am qualified to teach English at the high school level and above, having obtained my teaching certification. I also achieved a score of 90.02 in the Mandarin Proficiency Test.- **Technical Skills**: I am proficient in Office 365, particularly Exchange Online, and have expertise in integrating international Alipay APIs. My knowledge extends to the eKYC industry, where I have significant experience with facial recognition and document AI recognition technologies. Throughout my career, I have consistently served as a Technical Account Manager (TAM) in this field.- **Software Proficiency**: I am well-versed in JAVA for basic testing and skilled in using Trados for localization project translations. Additionally, I am familiar with office productivity tools such as Office, Adobe Photoshop, and Adobe Audition.- **Personal Attributes**: My strong analytical skills, attention to detail, patience, compassion, and sense of responsibility have always been my driving forces. These qualities, combined with my technical expertise, make me a well-rounded candidate for the role.I am excited about the opportunity to bring my diverse skill set and passion for excellence to you. I look forward to the possibility of discussing how my background, skills, and certifications can be beneficial to your team.
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Technical Account Manager中软国际科技服务有限公司 Oct 2022 - Present中国 浙江省 杭州负责ZOLOZ产品的TAM工作，为国际客户提供服务：• 客户关系管理:1. 作为客户与公司之间的主要联络人,负责维护和加强客户关系。2. 确保客户满意度理解并解决客户的需求和关注点。3. 协调客户与公司内部各部门之间的沟通与合作。• 技术支持与咨询:1. 为客户提供专业的技术支持和咨询服务,帮助客户理解EKYC产品并解决客户再使用产品时遇到的技术问题。2. 协助客户优化EKYC产品或服务的使用提升其效能和性能。3. 在客户需要时,为其提供培训和指导,确保客户能够充分利用公司的产品或服务。• 项目管理与实施:1. 管理和推动项目的实施过程,确保按时交付,并达到预期的目标和质量标准。2. 协调内部团队资源,支持客户项目的各个阶段,包括规划、设计、部署和维护。• 技术专家角色:1. 在技术层面上充当客户的主要联系点,了解客户的技术架构和需求。2. 参与客户会议和讨论,为客户提供专业的技术建议和解决方案。3. 在客户与公司之间的技术沟通中发挥桥梁和协调作用。• 业务发展支持:1. 协助销售团队进行业务开发和销售活动,支持客户关系的维护和拓展。2. 提供关于市场需求和竞争动态的反馈帮助公司制定产品或服务的战略方向。Customer Relationship Management:1. Primary Contact: Acting as the main liaison between customers and the company, responsible for maintaining and strengthening customer relationships.2. Customer Satisfaction: Ensuring customer satisfaction by understanding and addressing their needs and concerns.3. Coordination: Facilitating communication and cooperation between customers and various internal departments within the company.Technical Support and Consultation:1. Technical Assistance: Providing professional technical support and consultation to help customers understand eKYC products and resolve any technical issues they encounter.2. Optimization: Assisting customers in optimizing the use of eKYC products or services to enhance their efficiency and performance.3. Training and Guidance: Offering training and guidance to ensure customers can fully utilize the company's products or services.**Project Management and Implementation**:1. Project Management: Managing and driving the implementation process of projects to ensure timely delivery and achievement of expected goals and quality standards.2. Resource Coordination: Coordinating internal team resources to support various stages of customer projects, including planning, design, deployment, and maintenance.Technical Expertise:1. Technical Liaison2. Professional Advice3. Technical BridgeBusiness Development Support:1. Sales Support2. Market Feedback -
Senior Technical Writer中软国际科技服务有限公司 Feb 2022 - Sep 2022Hangzhou, Zhejiang, China1. 作为华为的外包，负责智能汽车相关业务的技术资料开发。2. 设计技术资料文档大纲。3. 总结输出技术文档写作规范。4. 负责 MDC 相关开发工具资料的写作，与 SE 、开发、测试、技术支持团队保持密切沟通，根据反馈优化资料。5. 整理英文译稿。I am writing to provide an overview of our responsibilities and tasks as an outsourced team for Huawei, focusing on the smart automotive business. Our primary focus areas include the following:1. Technical Documentation Development: We are responsible for developing technical documentation related to Huawei's smart automotive business.2. Designing Documentation Outlines: We design the outlines for technical documentation to ensure comprehensive coverage and clarity.3. Writing Standards: We summarize and establish writing standards for technical documentation to maintain consistency and quality.4. MDC Development Tools Documentation: We are responsible for writing documentation related to MDC development tools. This involves maintaining close communication with the Solution Engineers (SE), development, testing, and technical support teams to optimize the documentation based on their feedback.5. English Translation: We organize and manage the English translations of the technical documents.
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Technical Writer法本信息技术集团有限公司 Sep 2020 - Jan 2022Hangzhou, Zhejiang, China1. 作为阿里云的外包，主要负责阿里云物联网平台相关文档的开发、审校、更新迭代和最终发布。维护文档的版本。2. 与 PD 和开发人员保持密切沟通，通过提供的素材开发技术文档。3. 编写的文档类型包括但不限于：产品介绍、SDK和 API 开发指南、最佳实践等。4. 涉及的产品主要为阿里云物联网产品，包括设备端开发，涉及C语言、Java 、安卓、Node.js 等计算机语言。5. 搜集客户反馈，进行分析后优化文档。6. 优化并总结文档写作经验，并规范写作，同时分享给其他文档组成员。7. 协助上级面试新员工，并为新员工提供指导。I am writing to provide an overview of our responsibilities and tasks as an outsourced team for Alibaba Cloud, focusing on the IoT platform. Our primary focus areas include the following:1. Documentation Development and Maintenance: We are primarily responsible for developing, reviewing, updating, iterating, and finalizing documentation related to the Alibaba Cloud IoT platform. This includes maintaining version control of the documents.2. Collaboration with PD and Developers: We maintain close communication with Product Designers (PD) and developers to develop technical documentation based on the provided materials.3. Types of Documentation: The types of documents we create include, but are not limited to, product introductions, SDK and API development guides, and best practice guides.4. Product Focus: Our documentation efforts are centered around Alibaba Cloud IoT products, including device-side development using languages such as C, Java, Android, and Node.js.5. Customer Feedback Analysis: We collect customer feedback and analyze it to optimize the documentation.6. Writing Optimization and Standardization: We continuously optimize our writing practices, summarize our experiences, and establish writing standards. These best practices are shared with other documentation team members.7. New Employee Support: We assist our superiors in interviewing new employees and provide guidance and training to new team members.
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技术支持工程师软通动力 Nov 2018 - Aug 2020中国 浙江省 杭州市1. 作为蚂蚁金服的外包，主要负责支付宝技术集成的国际商户机构收单行等的售后技术支持； 2. 通过电子邮件或电话会议为商户集成支付宝过程中遇到的技术问题提供支持和排错。 3. 协助蚂蚁金服正式员工管理国际商户。 4. 整理技术文档。 5. 搜集客户反馈从而为支付宝满足更多商户的需求。 6. 协调多部门之间问题的反馈处理直到问题最终解决。I am writing to provide an overview of our responsibilities and tasks as a technical support team for Alipay integration, working as an outsourced team for Ant Financial. Our primary focus areas include the following:1. Technical Support for Alipay Integration: We are mainly responsible for providing after-sales technical support for international merchant institutions and acquiring banks integrating Alipay.2. Remote Assistance: We provide support and troubleshooting for merchants encountering technical issues during the integration process through emails and phone conferences.3. Merchant Management Assistance: We assist Ant Financial’s official staff in managing international merchants.4. Documentation: We compile and organize technical documentation to support the integration process.5. Customer Feedback Collection: We gather feedback from customers to help Alipay meet the needs of more merchants.6. Interdepartmental Coordination: We coordinate feedback and problem resolution across multiple departments until the issues are fully resolved. -
技术支持工程师微创（中国）有限公司 Jan 2017 - Nov 2018中国 江苏省 无锡市1. 作为微软的外包，主要负责office 365产品的技术支持，主要包括exchange online、OneDrive等。2. 主要通过电话远程的方式，为微软全球的企业用户解决在使用office 365产品过程中遇到的问题。3. 搜集客户反馈，向开发团队反馈实现产品的升级。4. 整理技术文档，指导新人完成产品知识的学习。I am writing to provide an overview of our responsibilities and tasks as a technical support team for Microsoft Office 365 products. Our primary focus areas include the following:1. Technical Support for Office 365: As an outsourced team for Microsoft, we are mainly responsible for providing technical support for Office 365 products. This includes support for Exchange Online, OneDrive, and other related services.2. Remote Assistance: We provide remote assistance via phone to Microsoft’s global enterprise users, helping them resolve issues they encounter while using Office 365 products.3. Feedback Collection: We gather feedback from customers and relay it to the development team to contribute to product improvements and upgrades.4. Documentation and Training: We compile technical documentation and guide new team members in learning about the products, ensuring they are well-equipped to provide high-quality support. -
外贸专员三能器具(无锡)有限公司 Oct 2015 - Jan 2017中国 江苏省 无锡市主要负责外贸的销售跟单预计市场分析，建立销售渠道，管理经销商 As a marketing specialist of Asia, I am in charge of the market to keep in touch with the customers in Asia, such as Vietnam, Thailand, Malaysia and so on, through email, Skype and even face to face abroad.My main work is to help my customer solve the problem during their sales and make the plan for the future and so. -
项目管理文思海辉 Mar 2014 - Sep 2015中国 江苏省 无锡市1. 主要负责产品的本地化翻译管理项目，通过与客户的沟通了解客户需求 2. 制作报价和schedule 安排项目的翻译，监控项目翻译的过程中的质量3. 对资源的使用的协调，并与RC交流工作中潜在的问题 4. 与世界各地资源直接沟通翻译中存在的问题 5. 向客户汇报query，并解答query，从而为资源提供帮助 6. 终检项目返回的文件，最终提交客户 收取项目的反馈，并执行反馈，总结项目经验I am writing to provide an overview of the responsibilities and tasks involved in our localization project management process. Below are the key areas we focus on to ensure a seamless and high-quality translation experience for our clients:1. Localization Translation Management: Our primary responsibility is managing the localization translation projects. This involves communicating with clients to understand their specific needs and requirements.2. Quotation and Scheduling: We prepare detailed quotations and schedules for each project. This includes arranging the translation tasks and monitoring the quality throughout the project lifecycle.3. Resource Coordination: We effectively coordinate the use of resources and engage in discussions with the Resource Coordinator (RC) to address any potential issues that may arise during the project.4. Global Communication: Our team communicates directly with resources around the world to resolve any issues that occur during the translation process.5. Client Reporting and Query Resolution: We report queries to clients and provide answers, thereby supporting our resources and ensuring smooth project execution.6. Final Review and Feedback Implementation: We conduct a final inspection of the returned files before submitting them to the client. Additionally, we gather project feedback, implement necessary adjustments, and summarize the project experience to improve future processes.Please feel free to reach out if you have any questions or require further clarification on any aspect of our localization project management.
杨小虎 Education Details
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长春师范大学英语
Frequently Asked Questions about 杨小虎
What company does 杨小虎 work for?
杨小虎 works for 中软国际科技服务有限公司
What is 杨小虎's role at the current company?
杨小虎's current role is Technical Account Manager.
What schools did 杨小虎 attend?
杨小虎 attended 长春师范大学.
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