-Monitor and manage network security to protect data and systems from unauthorized access.-Implement and maintain firewalls, anti-virus, and other security measures.-Conduct regular security audits and risk assessments.-Respond to and mitigate security breaches and other incidents.-Install, configure, and maintain security camera systems.-Troubleshoot camera and recording issues.-Ensure compliance with security policies and protocols.-Manage and maintain physical and virtual servers.-Perform regular backups and disaster recovery operations.-Monitor server performance and troubleshoot issues.-Ensure server security and update systems as needed.-Administer Office 365 accounts and services.-Provide support for email, collaboration tools, and other Office 365 applications.-Provide technical support and troubleshooting for a wide range of IT issues.-Respond to client inquiries and service requests promptly.-Communicate effectively with clients to understand their IT needs.-Provide professional and courteous service to maintain strong client relationships.-Offer advice and recommendations for IT improvements and upgrades.-Create and maintain detailed documentation of IT systems and procedures.-Generate regular reports on system performance and security status.-Document and share best practices with team members and clients.

Liaising with Telstra Account Executive’s while managing their portfolio of customers • Performing Account Management and Sales of Telstra’s fleet of complex data products ranging from MPLS, SD-WAN, TPN and more • Working with 3rd party vendors in providing customised solutions for customers where required • Working as a Technical Solutions Specialist designing solutions for customers with specific requirements •

• Moved to 1 Step Communications to advance my career in sales from Small Business to Mid-Market • Contacting 1 Step’s existing customers that haven’t been contacted in a while to manage their Telstra accounts • Liaising with Telstra Account Executive’s while managing their portfolio of customers • Performing Account Management and Sales of Telstra’s fleet of complex data products ranging from MPLS, SD-WAN, TPN and more • Managing mainly SME and mid-market customers’ Telstra accounts providing high-end solutions to overcome connectivity issues • Working with 3rd party vendors in providing customised solutions for customers where required, mainly utilising Fortinet fleet of products for Firewall solutions and VeloCloud for SD-WAN solutions • Migrating customers to Telstra’s MPLS network with an integration of SD-WAN solutions to overcome connectivity issues in rural locations • Working with the Technical Solution Specialists in designing a network suitable for customers’ needs • Selling Professional Services and Project Management/Co-ordination to customers where solution is complex, and project needs to be co-ordinated across multiple vendors and site contacts • Organising regular meetings with Telstra account executives to acquire new businesses • Working with Telstra’s ISDN Product Exit team in migrating ISDN customers off the copper network • Advanced myself in to managing Government & Enterprise (GES) customers on an account level mainly with the education sector

• Changed role and career from a Desktop Support Officer to Business Development Manager working at Telstra Business Centre Richmond owned by TSA Telco Group• Implementing “Whole of Business” solution customized and designed to meet business requirements• Closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations• Protecting organization's value by keeping information confidential• Cold calling as appropriate within our geo zone to ensure a robust pipeline of opportunities • Researching and building relationships with new and existing clients• Liaising with in-house and Telstra support teams to make sure solutions are implemented in a timely fashion• Following up with customers after solutions have been implemented as part of a service offering• Sharing ideas and solutions with team members requiring assistance drafting a solution for a customer• Keeping up-to-date with Telstra’s services, technology, plans and pricing to advise customers with the right solutions• Consistently improving on sales approach to better myselfAchievements • Awarded “TBC Most Improved” award for consistently achieving targets every month whilst showing a consistent increase in monthly GP

• Field incoming Help Desk requests from end users in a prompt and courteous manner.• Prioritise problems and work to resolve them. Escalate problems; when required, to the appropriately experience personnel.• Perform an RCA to analyse the problem• Record, track and document the Help Desk request following the process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.• Apply diagnostic tools to aid in troubleshooting.• Access technical resources to aid in problem resolution.• Identify and learn appropriate software and hardware used and supported by the organisation. This includes, but is not limited to Microsoft Office applications, Microsoft Operating environments, various software packages and any other systems particular to business requirements. This also includes, but is not limited to, personal computer, desktop and laptop hardware, mobile devices, digital and VoIP telephones and video conferencing systems as well as various local area network devices• Perform preventative maintenance of various computer equipment, printers and peripherals.• Test fixes to ensure the problem has been adequately resolved.• Perform post-resolution follow up to ensure user satisfaction and proper problem resolution.• Assisting Systems or Database Administrators with IT requests, as and when required.• Assisting the Facilities Manager with co-ordinating the installation and maintenance of IT related office facilities.• Suggest improvements to processes and systems as necessary.• Assist team members with tasks as required and outlined in the Project Scope. • Complete assigned tasks in accordance with the approved Project Plan.• Other duties as required.

> Working on multiple projects

> Working on multiple projects

• Provided support to over 200 Medium to Large business clients spread acrossAustralia and New Zealand• Resolved approximately 20~25 calls a day and responded to around 50~100 emailsa day• Logged jobs in JobTrak and updated notes as accurately as possible• Informed appropriate clients and concerned members of the team for Critical serverjobs and server outages abiding by company policy and protocol• Resolved various server related issues following basic and advanced troubleshootingsteps on bare metal Windows servers and Virtual servers in Xen and VMWareenvironments• Performed scheduled restart of servers after hours in order for Windows Updates toapply required changes• Added/Removed email addresses & domains to & from whitelist/blacklist onExchange servers to resolve various email bounce back issues• Created shared mailboxes, distribution lists, security groups in Exchange and Office365 environments• Created Security groups in AD to allow a set of users remote access to specificremote servers in a remote server farm• Liaised with the Trusted Advisors for any assistance and to inform them about serverissues and Change Requests

> Working alongside two other staff supporting around 20 odd clients on a daily basis> Supporting clients on-site and off-site > Installing/Maintaining Computers and Servers ranging from Domain Controllers, Exchange Servers, File & Print Servers, DNS & WINS servers, Small Business Servers (SBS) > Installing multiple servers within a virtualised environment running Xen Server, Hyper-V, VMWare, ESXi> Updating the servers on a regular basis by applying Windows Updates and software updates and patches> Setting up automated regular backups based on Disaster Recovery Methods using Windows Backups & Restore, ShadowProtect, Acronis, EaseUS and other backup and recovery software > Performing bare metal restores of servers for testing> Performing automated and manual backups and restores on client requests> Building and configuring a test environment for testing various solutions for clients based on requests> Customising & designing solutions based on client requirements> Configuring firewall solutions using Cyberoam, IPCop, Linux based SME servers and many other firewall solutions> Setting up IPSec tunneling for site to site access> Creating new accounts with Microsoft Office 365 for Cloud hosted exchange services> Migrating email and data from onsite servers to Microsoft Office 365> Other duties as required.

Working alongside two other friends in developing a website for creating Mobile Optimised Websites and Business Cards that can be accessed by scanning a QR Code from any device.

• Working on a Level 1 and Level 2 job for a 3 month contract with TVNZ Ltd• Assisting TVNZ staff with general day-to-day issues faced with IT systems• Prioritizing calls depending on the nature and importance of the issue• Utilizing Active Directory to maintain appropriate levels of user access to applications• Ensuring day to day tickets reviewed regularly and jobs attended to accordingly• Working in a team to organize ourselves for the day-to-day jobs

• Worked on a 5~6 month project performing an upgrade on the old Avaya phone systems to Cisco VoIP for the 11 sites across the country• Assisted the IT Manager working along-side one more IT Assistant on this project• Liaised with the network engineers, project manager, and other management staff, involved with this project, from ABB Ltd in Australia and NetStar Logicalis in Australia• Scheduled dates and times with Telstra regarding swap-over of lines from BRI to PRI• Configured Cisco VoIP Phones in Cisco Unified Communications Manager• Created user accounts in Cisco Unified Communications Manager• Set up voicemail accounts for users in Cisco Unity Connection Manager• Modified directory numbers and phones for new and replacement staff• Performed after hours support for upgrading iOS images on routers for “Fallback Service” of the phones• Provided “hands and feet” support for network engineers from NetStar Logicalis for performing maintenance on routers and switches across the country• Implemented ideas and solutions for improving network connectivity of VoIP Phones• Travelled to all other ABB sites across the country to complete this project• Overcame hurdles and issues faced at each site

• Provided IT support to almost 500 internal staff of ABB Ltd spread around 13 On-Campus Sites and 5+ Remote Sites, alongside 350+ workstations and laptops, 35+ High end servers and 5+ Low end servers• Worked without supervision, using initiative to make decisions in the best interests of the business• Liaised with users face to face and by telephone to resolve operational and user issues• Utilized Active Directory to maintain appropriate levels of user access to applications and shared network drives• Adhered to company protocols for installing customized and universal software and applications • Used IBM Ayudame, VNC, Dameware and Remote Desktop to remotely connect and solve issues• Provided out of hours ‘on call’ support• Configured Tivoli, IBM Informix, SAP and many more applications as required by the users• Created images for new IBM Desktop and Laptop models, using Norton Ghost, according to policies set out by ABB Ltd and restoring them when new models arrived• Interacted with senior management, helpdesk, server teams and network teams providing information and support appropriate to their needs• Maintained positive relationship with the Global Packaging Team to ensure the Basic Computing Environment (BCE) for ABB was up-to-date• Ensured security of critical data by requesting, mounting and erasing backup tapes on a regular basis and kept track of the backup tapes for all other sites• Increased efficiency and accuracy of the systems by updating all documentation with the latest updates, fixes and new procedures• Trained and mentored graduates to perform BAU (Business As Usual) workAchievements • Commendation from the Project Manager for the Lotus Notes 7 upgrade project• Awarded ‘Non-cash Bravo Award’ for the support provided at ABB• Awarded 2nd ‘Non-cash Bravo Award’ for the continued support provided at ABB• Offered a permanent role within the first 2 years of service in recognition of commitment and performance to IBM