Shaffon Wright Email & Phone Number

Baltimore, Md, Us

Baltimore, Md, Us

Hanover, Maryland, Us

Answer incoming calls or electronic media. Ask probing questions to assist with the diagnosis, triage, or resolution of problems. Assist customers by resolving problems when able. Assign priorities to incidents according to documented protocols. Familiar with medical terminology. Provides directory assistance, patient information and physician’s answering services. Assists colleagues when a code call is required. Serves as a backup to Language Services by assisting the customer when a translator is requested using documented processes. Promotes teamwork and call center success by assisting customers and resolving issues. Participates in team meetings and training initiatives, and review of department procedures and protocols. Dispatch emergency teams to floors. Help customers navigate MyChart website and help reset password and email if needed.

Baltimore, Maryland, Us

Communicate with our subscribers via phone and emails. Quickly determine the needs of the subscriber and execute solution(s) to ensure customer satisfaction and retention. Update our database in a timely manner. Focus on developing and maintaining positive relationships between our business and its subscribers. Recognize opportunities to up-sell accounts and have the confidence to execute the sale (incoming calls/emails mostly). Resolve problems by clarifying issues, then research/explore answers to provide alternative solutions. Use software HappyFox to respond to emails and voicemails from customers. Use software Monday to keep up with launches and updates on current subscriptions. Keep up with the current stock market. Help customers navigate the website and reset passwords if needed.

Florham Park, New Jersey, Us

• Handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution• Obtain and evaluate all relevant information to handle inquiries and complaints• Direct requests and unresolved issues to designated resource• Record details of inquiries, comments, and complaints in the company database• Communicate and coordinate with internal departments as necessary• Facilitating the communication between our customers/employees/vendors

Administrative and clerical functionsMaintain records and files for port national companies; serve as a liaisonAbility to quickly and accurately take down cargo Order and process Ship Cargo through JD Edwards and GT Konnect; Create and maintain files for product activity Answer multi line phones in office, providing customer care and taking messagesTake down credit card payments and process payments Log cargo ships in excel and keep track of delivery dates, invoice numbers and delivery driversCreate and review track check requests, orders, deliveries, requisitions and work ordersCorrespond through outlook with captains and managers on updates on delivery dates, missing inventory, processed orders, scanned credits and ships paperworkProcess paid paperwork and properly file it into warehouseStrong planing and organizational skills and ability to work under strict guidelines

Seattle, Wa, Us

Identify vintage or collectible books by the date, fy leaf's, publisher and authorReceiving books and putting the correct label on them Data entry in the system warp 2.0 ranking books and matching it to the correct description and pictureCreate and review track check requests, orders, deliveries, requisitions and work ordersInternal customer service notifies the customer via email if the product they ordered is damaged or non-receivable Use proprietary software to create accurate, compelling listings for sale through multiple online platforms Light packaging and shipping duties for collectible items that require an extra level of care and handling Sort through incoming stock to identify quality products and collectible books

Seattle, Wa, Us

Adopted corporate philosophy of customer service and applied principles to daily dutiesManaged merchandise/order requests, ensured correct items were pulled, packed boxes for shipment and accurately printed shipping labelsResolved customer order problems, handled damaged merchandise appropriately and prepared replacement labels for packaging as neededRegularly called upon to train new employeesData entry putting missing or damaged items in the system putty

Orlando, Florida, Us

Greeted customers upon entry and assisted needs/interests to ensure and amazing customer experience.Educated customers on visitor experience packages offered as well as about unique facts displayed throughout museum during guided tours. Utilized suggestive selling techniques to promote advanced packages and retail items. Excelled as a team member, offering support to team mates whenever necessary.