Shafi Shaas
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Shafi Shaas Email & Phone Number

Client Services Executive (Overseas) | Workforce Management | Client Services Management | Project Coordination & Management | Business Development | Team Management | Training & Team Mentoring at Williams Lea
Location: Kozhikode, Kerala, India 7 work roles 1 school
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Current company
Role
Client Services Executive (Overseas) | Workforce Management | Client Services Management | Project Coordination & Management | Business Development | Team Management | Training & Team Mentoring
Location
Kozhikode, Kerala, India
Company size

Who is Shafi Shaas? Overview

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Quick answer

Shafi Shaas is listed as Client Services Executive (Overseas) | Workforce Management | Client Services Management | Project Coordination & Management | Business Development | Team Management | Training & Team Mentoring at Williams Lea, a with 1252 employees, based in Kozhikode, Kerala, India. AeroLeads shows a matched LinkedIn profile for Shafi Shaas.

Shafi Shaas previously worked as Workflow Coordinator at Williams Lea and Senior Client Services Representative at Sutherland. Shafi Shaas holds Bachelor'S Degree, Business/Commerce, General from Calicut University.

Company email context

Email format at Williams Lea

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Williams Lea

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Profile bio

About Shafi Shaas

Competent and Experienced Client Services Professional with over 15 years of experience in dealing with Client Services, Live Chat Support, Document Production, Project Coordination & Management, Workforce Optimization etc. Dedicated in employing training, mentoring, and motivating employees to enhance and boost work performance.Possess top-notch skills in oral & written communication & offer best customer experiences by understanding customer requirements and providing customized solutions to maintain long term association. To acquire a suitable position in a well reputed organization where in my experience and expertise coupled with the managerial skills could be utilized towards the growth of the organization and which will further allow my advancement and professional development. AREA OF EXPERTISE- Client Services Management- Project Coordination & Management - Work force Management - Documentation & Record keeping- Business Development Activities- Workflow management - Communication & Negotiation - Team Management & Leading- Training & Team Mentoring CORE STRENGTHS- Excellent organization and time management skills- Critical Thinker & Problem Solver- Outstanding Interpersonal & Communication Skills- Multi-tasker and fast learner- Strong leadership skills- Reliable, Flexible & Adaptable

Current workplace

Shafi Shaas's current company

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Williams Lea
Williams Lea
Client Services Executive (Overseas) | Workforce Management | Client Services Management | Project Coordination & Management | Business Development | Team Management | Training & Team Mentoring
new york, new york, united states
Website
Employees
1252
AeroLeads page
7 roles

Shafi Shaas work experience

A career timeline built from the work history available for this profile.

Workflow Coordinator

Current

Ernakulam, Kerala, India

- Collaborated across departments to ensure proper process documentation.- Accountable for Job Queue Management managing the workflow process like job receipt, review, allocation, access, and the required documentation - Manage the job tracker reporting, job closing & the shift allocation to the teammates- Ensuring a smooth work handover & maintaining a good bond with the team. - Assisted in the processes in departments like IT, HR, and facilities management.

Feb 2016 - Present

Senior Client Services Representative

Kochi, Kerala, India

- Responded to customer calls & emails to answer doubts about products/ services.- Scheduled client meetings to extend personalized assistance to boost brand loyalty. - Worked on business development strategies to attract and acquire new clients using content marketing, cold calling etc. - Dealt with the overseas clients with efficiency & provided the best services.

Feb 2014 - Jan 2016

Senior Customer Service Representative

Kochi, Kerala, India

- Responded to customer calls & emails to answer doubts about products/ services.- Scheduled client meetings to extend personalized assistance to boost brand loyalty. - Worked on business development strategies to attract and acquire new clients using content marketing, cold calling etc. - - Dealt with the overseas clients with efficiency & provided the best services.

Jul 2012 - Oct 2013

Senior Client Services Representative

Greenz It Park

Kozhikode, Kerala, India

- Responded to customer calls & emails to answer doubts about products/ services.- Scheduled client meetings to extend personalized assistance to boost brand loyalty. - Worked on business development strategies to attract and acquire new clients using content marketing, cold calling etc. - - Dealt with the overseas clients with efficiency & provided the best services.

Nov 2010 - Feb 2012

Senior Client Services Representative

Bengaluru, Karnataka, India

- Responded to customer calls & emails to answer doubts about products/ services.- Scheduled client meetings to extend personalized assistance to boost brand loyalty. - Worked on business development strategies to attract and acquire new clients using content marketing, cold calling etc. - - Dealt with the overseas clients with efficiency & provided the best services.

May 2007 - Jul 2010

Senior Client Services Representative

Chennai, Tamil Nadu, India

- Responded to customer calls & emails to answer doubts about products/ services.- Scheduled client meetings to extend personalized assistance to boost brand loyalty. - Worked on business development strategies to attract and acquire new clients using content marketing, cold calling etc. - - Dealt with the overseas clients with efficiency & provided the best services.

May 2006 - Dec 2006

Customer Service Representative

Kozhikode, Kerala, India

- Responded to customer calls & emails to answer doubts about products/ services.- Scheduled client meetings to extend personalized assistance to boost brand loyalty. - Worked on business development strategies to attract and acquire new clients using content marketing, cold calling etc. - - Dealt with the overseas clients with efficiency & provided the best services.

Feb 2005 - Apr 2006
Team & coworkers

Colleagues at Williams Lea

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1 education record

Shafi Shaas education

FAQ

Frequently asked questions about Shafi Shaas

Quick answers generated from the profile data available on this page.

What company does Shafi Shaas work for?

Shafi Shaas works for Williams Lea.

What is Shafi Shaas's role at Williams Lea?

Shafi Shaas is listed as Client Services Executive (Overseas) | Workforce Management | Client Services Management | Project Coordination & Management | Business Development | Team Management | Training & Team Mentoring at Williams Lea.

Where is Shafi Shaas based?

Shafi Shaas is based in Kozhikode, Kerala, India while working with Williams Lea.

What companies has Shafi Shaas worked for?

Shafi Shaas has worked for Williams Lea, Sutherland, Nga Human Resources, An Alight Company, Greenz It Park, and Accenture.

Who are Shafi Shaas's colleagues at Williams Lea?

Shafi Shaas's colleagues at Williams Lea include Karthik Bala, Jade Manuel, Karloz Yau, Rebecca Carr, and Dashawn White.

How can I contact Shafi Shaas?

You can use AeroLeads to view verified contact signals for Shafi Shaas at Williams Lea, including work email, phone, and LinkedIn data when available.

What schools did Shafi Shaas attend?

Shafi Shaas holds Bachelor'S Degree, Business/Commerce, General from Calicut University.

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