Shafi Ur-Rahman Email and Phone Number

As an Emery Transportation Manager, I specialized in orchestrating transportation services for accident injury claims clients at prestigious law firms, including Neymar Law and Diamond and Diamond. I effectively coordinated with law clerks and drivers, ensuring flawless transitions from doctors' appointments to lawyer meetings and back to clients' residences. This role required meticulous planning and execution to enhance the overall service delivery for our clients.As the Emery Transportation Manager, I managed key accounts, including Rapid City and Most Valuable Assets (MVA). I worked closely with these clients, coordinating driver services and addressing their specific transportation needs. Additionally, I played a pivotal role in overseeing day-to-day operations, ensuring a seamless and efficient service for both Rapid City and MVA.

As an IT Junior Business Coordinator, I liaised between clinic establishments and doctors to assess and fulfill their IT requirements. I collaborated with the management team to streamline day-to-day processes, identifying roles where I could contribute effectively. Additionally, I conducted on-site visits to various clinics, addressing and resolving technical needs to ensure seamless operations and optimal IT support.

At Home Depot, I excelled as a Kitchen and Bath Sales Associate, engaging with customers daily to guide them to the products they needed. My role involved providing exceptional customer service and effectively assisting with product selection. I showcased strong sales abilities, successfully completing tasks assigned by managers, and honing my skills in sales, a realization that highlighted my aptitude for this aspect of the role.

As an Emery Transportation Dispatcher, I played a pivotal role in supporting Transportation Managers with their daily tasks, ensuring a smooth workflow. I coordinated evening shifts for drivers, created schedules for the next day's trips, and took charge of various office responsibilities, including responding to complaints, managing payroll, and sending invoices to clients. I actively contributed to the success of the York Region District Catholic School Board (YRDSB) contract, organizing trips for students from school to game appointments, handling up to 30 to 40 trips daily. My proactive approach significantly contributed to the overall efficiency and success of day-to-day operations.

As an IT Support Specialist, I assumed responsibility for installing software and applications on employee desktops, delivering IT support for company applications. I led the installation of new systems, ensuring seamless network and server connectivity. Additionally, I played a crucial role in configuring equipment for Co-op and Crown taxi services, enabling efficient order processing and navigation for taxicabs in Toronto. I provided support for the DrivlinQ application post-rollout, assisting taxicab drivers with software-related issues and maintaining a daily service record for the IT Manager. I collaborated with IT professionals, devised innovative solutions for help tickets, communicated with company reps and vendors to identify suitable computer products, and assisted in implementing new hardware and software solutions to enhance workflow and customer service. My role extended to supporting users in adopting new technology assets, recording ticket results, and contributing to the overall efficiency of the technology department.

As a Shoppers Drug Mart Merchandiser, I collaborated with my manager and head managers to determine daily tasks. Coordination with the pharmacy department involved assisting with light tasks. I handled incoming shipment loads from the main warehouse, unloaded them, and meticulously arranged products on shelves. Ensuring proper facing of shelves became a daily priority, contributing to the store's overall presentation and organization.