Shafi Md Hossain Email & Phone Number

Dhaka, Bangladesh

>Onboard new clients while establishing strong, trusting relationships from the outset.>Develop and implement strategic plans to boost sales and customer satisfaction.>Prepare and present regular progress reports and forecasts based on key account metrics for internal stakeholders.>Facilitate clear and effective communication between key clients and internal teams.>Monitor sales performance, analyze results, and drive efforts to achieve monthly, quarterly, and annual targets, aligning with company KPIs.>Ensuring the timely and effective delivery of solutions in accordance with the goals and needs of the partner.>Conduct financial reconciliations for partners, including managing credit recovery processes.Client Portfolio: Grameenphone, Robi, Lafarge Holcim BD, Amann Group, Beximco Pharma, BSRM, Link3, Reckitt Benckiser, etc.Achievements: Enhanced team sales performance by implementing effective data management and visualization techniques.

Dhaka, Bangladesh

>Managing clients as a key account manager (KAM).>Ensuring the timely and successful delivery of our solutions according to the partner's needs and objectives.>Onboarding new clients while establishing strong, trusting relationships from the outset.>Keeping detailed track of delivery efficiency and success-return rate.>Managing operational costs to ensure positive business P&L.>Budget formulating and maintaining operational costs under budget.>Supervising the Dhaka cluster branches.>Supervising the warehouse, sales and logistics, and customer support team.>Implementing project-based plans in operation.Achievements: Achieved cluster profitability by reducing operational expenses.

Dhaka, Bangladesh

>Team lead of the Ride Quality Assurance team.>Monitoring fraudulent activities and ride anomalies (Risk Management).>Analysing rider’s behavior to find out system loopholes.>Preparing ride analysis reports – (finding patterns, trending behavior) for the management.>Led the project of “BRTA enlistment of the ride-sharing”.>Led the business expansion project in the BD North cluster.>Managing fleet operation.Achievements: Following identification, apprehended a group of fraudsters with assistance from the CID team.

Dhaka, Bangladesh

>Support the HR team in sourcing candidates through job boards, social media, and internal databases.>Review resumes, conduct initial phone screenings, and schedule interviews.>Assist in the coordination of interviews and communication with candidates.>Ensure HR records are accurate and organized, adhering to confidentiality standards.>Assist with daily HR activities such as handling emails, scheduling meetings, and responding to employee inquiries.

Dhaka, Bangladesh

>Attending customer queries, and problems and providing solutions over the phone.>Maintain day-to-day KPI to reach team goals.>Provide 100% error-free service to maintain the standard of SLA.

Bachelor Of Business Administration - Bba, Marketing

Master'S Degree, Logistics, Materials, And Supply Chain Management