• Perform routine maintenance and troubleshooting of computers, servers, networking devices, and other lab equipment.• Install and configure software applications and development tools required for laboratory exercises and projects.• Assist students in setting up and configuring lab experiments, projects, and assignments.• Provide guidance and technical assistance to students during lab sessions, helping them troubleshoot issues and debug programs.• Conduct workshops or training sessions to enhance students' technical skills and proficiency in software development tools.• Ensure the lab is properly organized, clean, and equipped with necessary supplies.• Manage lab schedules and coordinate usage of equipment and resources among different courses and research projects.• Maintain an inventory of hardware, software licenses, and peripherals, and track usage and allocations.• Ensure the lab is properly organized, clean, and equipped with necessary supplies.• Manage lab schedules and coordinate usage of equipment and resources among different courses and research projects.• Maintain an inventory of hardware, software licenses, and peripherals, and track usage and allocations.• Document procedures, configurations, and troubleshooting steps for lab equipment and software.• Prepare reports on lab activities, equipment usage, and maintenance activities.• Assist faculty members in preparing research proposals, technical reports, and presentations.

• Provide IT support to the VIP and end users at the BRAC Head office.• Provide IT supports for desktop and laptop & also required to troubleshoot all IT Equipment & and solve problems (Printer, Desktop PC, Laptop & system used).• Installation of Operating systems (Windows, Linux).• Working with VMWare or equivalent.• Microsoft Outlook and Office 365 installation, configuration, troubleshooting, and MAC users provide support.• Network troubleshooting• Windows antivirus-related support, troubleshooting, and other necessary software on the user's Desktop/Laptop.• Maintain ERP ticketing software and Call centre software maintenance.• Video conference setup

Design & Develop network infrastructure ,LAN,WAN configuration.Installing, configuring and maintenance computer (Desktop/Laptop) hardware, software, systems, networks, printers, scanners and other IT appliances.Monitoring and maintaining computer systems and networks and Windows Server 2012 R2Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Troubleshooting of MikroTik Routers, Cisco Switch, and FirewallMaintaining IP/PBX with support whenever required.Maintain security, backup and redundancy strategies.Maintenance and Management of CCTV, Attendances & Access control Device and other IT equipment.End user's all kinds of IT related support, service, maintenance physically or remotely and documentation maintain.Diagnosis, maintenance & troubleshooting of Router, Switch, Brand-PC, Laptop-PC, All in One-PC, Server Machine, Clone-PC, printer, scanner fax machine and other IT assets.Contact with vendors companies for computer and IT related supports.Work with ERP systems users and management to determine appropriate system configuration and setup.Employee Attendance System: Administering auto door security system and managing the data to furnish report to the HR department.Ensure proper utilization, regular maintenance of all IT related Online UPS of the Group.Approve and handle IT vendors used by the organization, AMC, Support agreements, Review meetings etc.Maintain inventory of hardware, peripherals and software.Provide network accounts and passwords as required.Obtaining competitive prices from suppliers, to ensure cost effectiveness.Manage the support requirement of various section concern and ensure harmonious functioning of the IT team.Control the computer systems budgets and expenditures.

Technical Support: Provide first-level technical support to end-users, addressing issues related to hardware, software, and network connectivity. Assist in diagnosing and troubleshooting problems reported by users. Help Desk Operations: Respond to help desk tickets and inquiries promptly. Document and track issues, resolutions, and user interactions in a help desk ticketing system. Software Installation and Updates: Assist in the installation, configuration, and maintenance of software applications. Contribute to software update and patch management processes. Hardware Assistance: Support the setup and maintenance of desktops, laptops, printers, and other hardware devices. Learn how to perform basic hardware repairs and upgrades. System Administration: Gain exposure to system administration tasks such as user account management, access control, and system monitoring. Assist in routine system maintenance activities. Network Support: Assist with basic network troubleshooting and configurations. Learn about networking concepts and protocols. Security Awareness: Participate in security awareness training and contribute to the implementation of security best practices. Assist in monitoring and addressing security incidents. Documentation and Knowledge Sharing: Create and update documentation for IT processes, procedures, and configurations. Contribute to the development of knowledge base articles for common issues and resolutions. Collaboration: Collaborate with other IT team members and departments on various projects and initiatives. Participate in team meetings and discussions. Professional Development: Stay informed about the latest trends and technologies in the IT field. Seek opportunities for additional training and certifications.

Assist in the formulation of strategies to build a lasting digital connection with consumers.Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness.Be actively involved in SEO efforts (keyword, image optimization etc.)Prepare online newsletters and promotional emails and organize their distribution through various channels.Provide creative ideas for content marketing and update website.Collaborate with designers to improve user experience.Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)Acquire insight in online marketing trends and keep strategies up-to-date.Maintain partnerships with media agencies and vendors.