Shafiq Shatar Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Naluri is an evidence-based digital health solution that helps organisations predict, prevent, and manage the leading cardiometabolic and mental health conditions, including heart disease, diabetes, cancer, chronic stress, anxiety, depression, and pain.Naluri helps organisations reduce preventable healthcare costs while increasing productivity, and works with healthcare providers to deliver continuity of care outside the clinical setting to improve treatment compliance.Naluri… Show more Naluri is an evidence-based digital health solution that helps organisations predict, prevent, and manage the leading cardiometabolic and mental health conditions, including heart disease, diabetes, cancer, chronic stress, anxiety, depression, and pain.Naluri helps organisations reduce preventable healthcare costs while increasing productivity, and works with healthcare providers to deliver continuity of care outside the clinical setting to improve treatment compliance.Naluri combines behaviour science and psychology, data science, and digital design to help members make healthy lifestyle habits stick and delivers clinically significant health outcomes through personalised, coordinated multidisciplinary professional coaching. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Focus Area(s): Leads Management, Customer Experience, Customer Success, TelesalesCARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience with end-to-end solutions for consumers and used car dealers.• Spearheaded the lead management and customer success pillar within the CARSOME… Show more Focus Area(s): Leads Management, Customer Experience, Customer Success, TelesalesCARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience with end-to-end solutions for consumers and used car dealers.• Spearheaded the lead management and customer success pillar within the CARSOME Consumer Product team, working alongside engineers, business stakeholders and other product owners.• Led a major data migration project for the CS B2C Telesales department, overseeing the revamp of the CRM system, facilitating the onboarding of all personnel, and optimising business logic within a new platform.• Optimized the CS tech stack toolkit through integrations and automations resulting in improved efficiency and productivity of CS agents.• Identified pain points in the lead management process through in-depth analysis, leading to the development of a streamlined lead nurturing strategy.• Addressed critical production issues and bugs impacting CS teams throughout the Southeast Asia region, and addressed challenges at both code and data levels within internal platforms. Show less

Hong Kong Sar

BlueOnion is a B2B2C ESG analytics platform that tracks sustainability data and financial performances of various companies and funds worldwide. The platform provides comprehensive analytics catered to asset owners as well as fund managers and empowers finance professionals in making ethical and responsible investment decisions. https://www.blueonion.today/• Applied Agile principles to lead a remote team of 7 developers and designers through Agile ceremonies.• Managed a… Show more BlueOnion is a B2B2C ESG analytics platform that tracks sustainability data and financial performances of various companies and funds worldwide. The platform provides comprehensive analytics catered to asset owners as well as fund managers and empowers finance professionals in making ethical and responsible investment decisions. https://www.blueonion.today/• Applied Agile principles to lead a remote team of 7 developers and designers through Agile ceremonies.• Managed a web-based B2B2C SaaS product, addressing 116 pending tickets within a 16-week timeline by maintaining a velocity of 30 story points per sprint.• Led the end-to-end development of a white-label B2B mobile app, from conceptualization to MVP, delivering a 30% reduction in time-to-market and contributing to growth in new client acquisitions.• Maintained a highly-organised sprint backlog of product features, enhancements, fixes, and change requests; ensuring each ticket contained detailed requirements and prioritization.• Fostered a culture of documentation and internal alignment through PRDs, presentation slides, and backlog grooming sessions.• Sustained a highly cross-functional role by guiding and facilitating discussions to collect detailed requirements while ensuring clear alignment across different teams on the overall product. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Pinkcollar is a social enterprise and professional recruitment agency for migrant domestic workers with ethical hiring and sourcing practices. Our aim is to elevate both the professional and humane standards of the migrant recruitment sector to benefit migrant workers and their Malaysian employers alike.• Led digital transformation activities; developed a 'low-code, no code' tech stack and a roadmap inclusive of a highly integrative CRM system, a custom applicant tracking system (ATS)… Show more Pinkcollar is a social enterprise and professional recruitment agency for migrant domestic workers with ethical hiring and sourcing practices. Our aim is to elevate both the professional and humane standards of the migrant recruitment sector to benefit migrant workers and their Malaysian employers alike.• Led digital transformation activities; developed a 'low-code, no code' tech stack and a roadmap inclusive of a highly integrative CRM system, a custom applicant tracking system (ATS), and other workplace tools specific to the use cases, intended to scale the operational capacity of the business.• Prepared a PRD for the development of a custom Salesforce solution (CRM-ATS hybrid), detailing user stories and acceptance criteria.• Identified pain points within internal processes across different business verticals (from sales to service operations), and introduced innovative solutions using tech integrations and automation, improving the business output and efficiency of teams.• Maintained a highly cross-functional role by leading focus groups to diagnose and address high-value issues relating to the sales funnel, customer touchpoints, and client experience.• Tasked with the company's rebranding initiative; worked closely with a brand development consultant to revitalise the Pinkcollar brand as well enhance the business’ brand position and strategy. • Contributed to the development of additional services under the business’ service pipeline which led to greater diversification of services.• Supported key management activities such as hiring, preparing reports, conflict resolution, managing vendor relationships, as well as external business partnerships. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

A digital health therapeutics platform to help users become more mentally resilient to adopt sustainable healthy lifestyles, by combining behaviour science, data science, and digital design. We work with Insurers, Corporates, and Healthcare Providers to help people with diabetes, heart diseases, obesity, stroke, cancer, stress, anxiety, depression, and chronic pain.• Tasked with programme delivery and client servicing to Naluri’s corporate client pipeline; oversaw a total of 5 key… Show more A digital health therapeutics platform to help users become more mentally resilient to adopt sustainable healthy lifestyles, by combining behaviour science, data science, and digital design. We work with Insurers, Corporates, and Healthcare Providers to help people with diabetes, heart diseases, obesity, stroke, cancer, stress, anxiety, depression, and chronic pain.• Tasked with programme delivery and client servicing to Naluri’s corporate client pipeline; oversaw a total of 5 key clients across South East Asia.• Operated as the primary point of contact for Naluri's corporate partners, and nurtured advisory relationships with various accounts and key external stakeholders.• Developed end-to-end program plans and timelines, and operationalised the execution as well as delivery of contractual obligations (including online live event coordination).• Analysed various data points pertaining to programme delivery (such as employee engagement metrics), and generated insights as well as recommendations to clients.• Co-developed intra-departmental processes and relationships that led to increased efficiency in the operationalisation of service offerings to Naluri's corporate clients.• Worked with clients to identify gaps and potential opportunities for further mutual benefit. Show less

Kuala Lumpur, Malaysia

Strategic Management, Consumer Banking, Group Islamic Banking (GIB)• Supported the post-pandemic recalibration of the company’s 5-year business strategy for the region (Forward23+).• Facilitated the alignment of the Islamic Banking Division’s 2021-2024 business plan with CIMB Group's investor-focused targets and metrics, ensuring stakeholder alignment, project execution, and accurate reporting across the organization.• Developed value propositions, business case… Show more Strategic Management, Consumer Banking, Group Islamic Banking (GIB)• Supported the post-pandemic recalibration of the company’s 5-year business strategy for the region (Forward23+).• Facilitated the alignment of the Islamic Banking Division’s 2021-2024 business plan with CIMB Group's investor-focused targets and metrics, ensuring stakeholder alignment, project execution, and accurate reporting across the organization.• Developed value propositions, business case justifications, and assisted in developing a medium-term blueprint as part of Group Islamic Banking's renewed consumer strategy, with a primary focus on the Malay-Muslim high-income segment.• Appointed as a supporting PIC for external partnerships and projects; oversaw the implementation, integration, and system enhancement of services with external partners (e.g. Tabung Haji and TNG Digital). Show less

Kuala Lumpur, Malaysia

Process Magazine is an independent, bi-annual print magazine dedicated to exploring the creative process of people from the fields of art, architecture, music, politics, and more. The themes are explored through a series of essays, interviews, photographs and comic strips.• Co-founder of Process Magazine: 140-pages long, consisting of long-form essays, interviews, and features, sold domestically and internationally (24 stockists worldwide).• Managed the project from ideation… Show more Process Magazine is an independent, bi-annual print magazine dedicated to exploring the creative process of people from the fields of art, architecture, music, politics, and more. The themes are explored through a series of essays, interviews, photographs and comic strips.• Co-founder of Process Magazine: 140-pages long, consisting of long-form essays, interviews, and features, sold domestically and internationally (24 stockists worldwide).• Managed the project from ideation stage until completion, with a primary focus on overseeing business development (oversaw production, sales and marketing, distribution, and finances). Show less

Putrajaya, Malaysia

The purpose of the Perdana Fellowship Programme (http://www.feloperdana.gov.my/) is to provide exceptionally talented young Malaysians first-hand experience in matters of national governance. Fellows are placed at the highest levels of the federal government, assisting Cabinet Ministers in substantiating the national agenda.• Gained entry into Malaysia's most prestigious government internship program, the Perdana Fellowship, where youth leaders are attached to Malaysian Cabinet… Show more The purpose of the Perdana Fellowship Programme (http://www.feloperdana.gov.my/) is to provide exceptionally talented young Malaysians first-hand experience in matters of national governance. Fellows are placed at the highest levels of the federal government, assisting Cabinet Ministers in substantiating the national agenda.• Gained entry into Malaysia's most prestigious government internship program, the Perdana Fellowship, where youth leaders are attached to Malaysian Cabinet Ministers; one of 85 selected applicants accepted into the Fellowship out of over 2000 applicants.• Assigned to former Minister of Housing and Local Government (KPKT), Tan Sri Noh Omar.• Shadowed the Minister to townhall sessions and post-cabinet meetings with local governmental agencies (i.e. Federal Department of Town and Country Planning Peninsular Malaysia - JPBD).• Attended federal parliamentary sessions (P095 - MP for Tanjong Karang, Selangor) during the 3rd Session of the Thirteenth Parliament (2017).• Primarily assisted the Political Officer and was tasked with carrying out activities within the purview of the minister's political capacity.• Communicated information regarding various on-going projects within the ministry and minister's constituency, and prepared documents for Minister's Office.• Proposed policy ideas on housing and local governance.• Gained first-hand experience in local Malaysian politics (leading up to Malaysia's 14th General Election) through the Perdana Fellowship programme. Show less

Surian Tower, Mutiara Damansara

TalentCorp develops demand-driven initiatives to enhance graduate employability, optimise Malaysian professionals, engage Malaysians abroad, and facilitate foreign talent. TalentCorp’s Semester Break Programme (SBP) is targeted at overseas-based Malaysian students who are home for the holidays. The programme is designed to introduce students to Malaysia’s key economic sectors through meet-and-learn sessions with industry leaders and experts as well as site visits to iconic infrastructure… Show more TalentCorp develops demand-driven initiatives to enhance graduate employability, optimise Malaysian professionals, engage Malaysians abroad, and facilitate foreign talent. TalentCorp’s Semester Break Programme (SBP) is targeted at overseas-based Malaysian students who are home for the holidays. The programme is designed to introduce students to Malaysia’s key economic sectors through meet-and-learn sessions with industry leaders and experts as well as site visits to iconic infrastructure projects.• End-to-end event management from planning to execution; involved with organising 9 events over the course of 12 weeks under the Semester Break Progamme (SBP).• Liaised with relevant stakeholders to carry out coordinated marketing initiatives, contributing to the increase in the average number of attendees per event.• Executed professional liaison with firms from various industries including UEM Group, UEM Edgenta, Astro, Google, AirAsia, PwC, EY, KPMG, iflix, Maxis, Unilever and Proton. Show less

Kuala Lumpur, Malaysia

Placed under the Talent Acquisition department to support the ongoing recruitment of Fellows.• Promoted Teach For Malaysia by using central recruitment collaterals (brochures/posters/emails) primarily targeted at university students and recent graduates.• Worked towards attaining the department-wide KPI of 100 Fellows through cold calls, e-mails, and recruitment events.• Communicated effectively with diverse audiences to align on information regarding the Fellowship… Show more Placed under the Talent Acquisition department to support the ongoing recruitment of Fellows.• Promoted Teach For Malaysia by using central recruitment collaterals (brochures/posters/emails) primarily targeted at university students and recent graduates.• Worked towards attaining the department-wide KPI of 100 Fellows through cold calls, e-mails, and recruitment events.• Communicated effectively with diverse audiences to align on information regarding the Fellowship programme.• Worked with the Talent Acquisition team to plan and strategise TFM's recruitment approach for the upcoming year (specifically for their planned campaigns in the United Kingdom student market).• Designed a two-week volunteering programme for university students called the Fellowship Support Corps (FSC) with the purpose of providing additional hands-on support to TFM Fellows in the form of teaching assistants; was tasked with filtering volunteer applications, designing and carrying out interviews, as well as delivering an orientation workshop for the successful applicants (in order for them to be suitably prepared before the start of the programme). By the end of two weeks, FSC volunteers were able to experience a taste of the two-year Fellowship programme and would be asked to collectively reflect and share their experiences. Show less

Bachelor Of Business, Economics And Finance

Activities and Societies: RMIT Futsal Team, Future Edge, Students Staff Consultative Committee (SSCC), Malaysian Students' Council.

Lse Summer School, Economics, Upper Second Class Honours (A-)

• Completed an economics unit at the LSE Summer School (attained an A-) - EC204: Financial Markets and the Global Economy: the History.

Product Management Bootcamp

A 10-week immersive bootcamp covering product management principles, lifecycles, persona development, testing, validating assumptions.

Data Analytics Bootcamp, 93%

An immersive boot camp covering data analytics essentials and key topics such as data wrangling (which involves the process.

Bachelor Of Science (Hons), Psychology, Did Not Complete Programme (3 Years Toward A 4-Year Degree Programme)

Activities and Societies: Student Representative in Staff-Student Council, St Andrews Malaysian Society (President, 2012/2013), United.

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