Shafiullah Sarwary personal email
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Versatile and solutions-oriented professional with 10+ years of experience supporting business units and enterprise operations as a Leader and Technology Architect over modern hybrid data center environments. Functions as go to subject matter expert with vast experience in the following areas.Department Leadership & Management: Manage and track the performance of IT Operations personnel through weekly meetings that define goals and expectations for the week. Support personal on career development through the Interpersonal Development Program. Promote team recognition through monthly department meeting and daily huddles.Business Planning and Budgeting: Work with Business leaders to define the Operational expenditures and Capital expenditures budgets for the fiscal year. The Capex budgets will align with Business Technology road map providing insight to new technology initiatives and the cost associated with it. The OPEX budget will provide visibility into necessary headcount for the year, day to day support cost, Licensing and any operational cost link to the different technological platforms.Cloud and On Premise Technology Strategy: Lead and maintain the development of the technology roadmap, by exploring new trends and technologies that align with business initiatives, while including the selected initiatives to the 5 year business technology plan.Cyber Security and Compliance: Developed and implemented the organization’s security strategy for endpoint and server protection. Manage server compliance by patching vulnerabilities discovered by vulnerability assessment tools. Plan and lead quarterly campaigns for security awareness.Data Protection and Management Strategy: Structure data security policies, business continuity plans, multi-tiered data backup methodology, detailed disaster recovery plan, offsite server duplication, and other options to secure enterprise data from potential loss or breach.
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Senior Technical AnalystSummit Systems Jun 2024 - PresentCalgary, Alberta, CanadaAs Senior IT Analyst I am providing comprehensive IT consultancy services, focusing on public and private cloud infrastructure, network and security management, and system automation, my role involves administering and maintaining critical IT hardware and software, ensuring robust backup and recovery solutions, and supporting various IT projects. -
Cloud And System Support SpecialistServices Mts Inc. Feb 2024 - Jun 2024Calgary, Alberta, Canada• Provide day-to-day engineering support for multiple messaging and collaboration technologies such as Active Directory, Azure AD, Exchange On-prem and Exchange Online, ADFS, Intune and Endpoint Manager, Teams, SharePoint and other Office 365 workloads.• Maintain and optimize On-Premises and Azure Active Directory environments including Backups, GPOs, Audit and MFA, Conditional Access, Compliance, and SSO (Single-Sign-On).• Administer systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.• Manage and monitor problem tickets, analyze incidents, and determine the support required.• Provide support to projects team with to help deliver projects onsite and remotely.• Train users on the proper use of hardware and software.• Provide support in L1 and L2 with the product vendors for major incidents. • Escalate issues to a higher Tier of support to resolve issues outside of the scope or knowledge base.• Prepare and develop technical report writing and documentation of solutions for incidents, projects, or any other task assigned by the line manager.
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Help Desk TechnicianSure Systems Sep 2023 - Jan 2024Calgary, Alberta, Canada• Manage and monitor problem tickets, analyze incidents, and determine the support required.• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.• Document IT requests in the tracking system, record actions, and follow up on deferred action.• Keep customers informed of the progress and status of calls/tickets throughout resolution.• Collaborate with customers and co-workers to diagnose and resolve problems.• Troubleshoots, analyzes, resolves, tracks, escalates, and documents technical problems.• Resolve incidents on first contact when possible using the supported remote desktop control application as appropriate.• From time to time help the projects team with additional resources to help deliver projects either onsite or remotely.• Deploy laptops and desktops in various client environments onsite and remotely.• Maintain system capabilities by testing existing equipment and programs.• Troubleshoot systems and errors, as the issue is identified is responsible for implementing solutions.• Train users on the proper use of hardware and software.• Handle Firewall Setup, Wired Network Setup, Wireless Network Setup.• Proactive maintenance and monitoring using advanced tools and solutions• Escalate issues to other levels / Tier of Helpdesk/ support to resolve issues outside of scope or knowledge base.• Provide onsite user support at client sites as needed.• Having the ability to speak both Geek and human. -
It Trainer For Dst2 ProgramCcis Oct 2022 - Jun 2023Calgary, Alberta, Canada- Providing IT Support to the team and Instructors and students and troubleshooting.- Instructing the IT/ Digital Programs for Cloud technologies (Google Suite Products Suite, Office 365)- Supervising the Students for their Projects and assignments.- Delivering lectures in classroom and/or virtual (online) classes (Team, Zoom, Meet) sessions. - Reviews and evaluations of students for verifiable results and effectiveness of the class. - Ability to manage other staff instructors on best practices in classroom set up and delivery. - Knowledgeable on latest trends incorporating gamification into the traditional classroom.
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Information Technology And Messaging AnalystEricsson Oct 2018 - Jan 2022Afghanistan• Managed and monitored the Microsoft 365 and System administration environment, performing periodic checks and upgrades, especially for Microsoft 365 Apps.• Migrated the Exchange 2013 to Microsoft 365 and shifting 1000+ mailboxes and groups safely.• Migrated 30+ servers and applications On-premise hosted to Microsoft Azure by the help of P2V/ Left&Shift.• Provided support in L1 and L2 with the product vendors for major incidents.• Implemented Backup and Recovery for Exchange, Azure and Business Critical Server via Veeam.• Supported and maintained the end-user technologies such as Teams, Ent Skype, SharePoint, OneDrive. desktops and peripherals and their IT adjacent hardware, enterprise, and designated business applications.• Assisted in the implementation of SSO integration of MS Azure AD with third-party cloud solutions to reduce the number of attack surfaces for users only to log in once each day and only use one set of credentials.• Prepared and developed technical report writing and documentation of solutions for incidents, projects, or any other task assigned by the line manager. -
Information Technology ManagerMoby Group Sep 2015 - Sep 2018Afghanistan• Provided support on installing, and configuring, the IT Systems, with full accountability across the technology lifecycle for On-Prem and Cloud Solutions with the help Microsoft Azure, and Office 365.• Administered and maintained the Active Directory domain and Forest and Azure AD via AD Connect• Operation and maintenance of HP, Dell, SUN, and IBM Servers, Storage, and Backup Libraries in GFS methodology for user and customer data in different levels and rotations.• Implemented Backup, high-availability, and redundancy for the Exchange Servers, AD, DHCP, and other business-critical services on-premises and cloud.• Planned and Migrated about 30 Server from Physical to Virtual via P2V tool into VMWare infrastructure which resulted about 35% - 40% cost saving and reduction in OPEX budget.• Supported and maintained the end-user technologies including desktops and peripherals and their IT adjacent hardware, enterprise, and designated business applications. Coordinated with appropriate third-party vendors as it relates to end-user computing technology.• Maintained accurate design, asset inventory, and operational documentation with the help of the inventory management system and global catalog. -
Datacenter SupervisorMtn Feb 2008 - Jul 2014• Supported the upgrade and migration of Exchange 2003 to Exchange Server 2010 with the help of migration tools including project management, license, change management, and post-project review.• Building High-availability for Messaging Environment and Active Directory Services with the Help of Sun Oracle SL500 library and NetBackup tool.• Datacenters Operation and maintenance and Monitoring for Server, Storages, backup libraries.• Provide IT support for user accounts and workstations, create and terminate user accounts on multiple systems according to policy, install and configure software as needed, and support render operations in cooperation with production teams for the facility. • Support installation/configuration, operation, and maintenance of systems hardware for dedicated render farm nodes, storage, networking, and other infrastructure systems, as needed • Troubleshoot a wide spectrum of computer-related issues, encompassing hardware, software, and operating system challenges. • Evaluate the performance of computer systems/networks and coordinate computer network access by expertly utilizing remote monitoring and management (RMM) tools. • Research, engineer, and deploy multi-site firewall implementation, configure and deploy Cisco switches, SAN storage, and VLANs to support business operations and provide improved network security. Provide specialized support for company wide 1st and 2nd level to the users and customers support.• Carry out proper record keeping and tracking of systems, software, and users; regularly reconcile tracking with utilization; inventory control, user and software licenses, or computer access to the network.
Shafiullah Sarwary Skills
Shafiullah Sarwary Education Details
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Rana UniversityA
Frequently Asked Questions about Shafiullah Sarwary
What company does Shafiullah Sarwary work for?
Shafiullah Sarwary works for Summit Systems
What is Shafiullah Sarwary's role at the current company?
Shafiullah Sarwary's current role is Information Technology Professional.
What is Shafiullah Sarwary's email address?
Shafiullah Sarwary's email address is sh****@****ail.com
What schools did Shafiullah Sarwary attend?
Shafiullah Sarwary attended Rana University.
What skills is Shafiullah Sarwary known for?
Shafiullah Sarwary has skills like Cisco Technologies, System Center Suite, System Center Virtual Machine Manager, Vmware Vsphere, Hyper V, Servers, Hp Servers, Dell Poweredge Servers, Microsoft Exchange, Integration, Disaster Recovery, Networking.
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