Summary: An Engineering Graduate, Gulf Experienced IT Professional with 9+ Years of Experience in managing server infrastructures and data-center operations across multiple platforms. Effectively plan, install, configure, and optimize the IT infrastructure to consistently achieve high availability and performance. Monitor and collaborate with relevant departments, or external parties to resolve cases that require specialized. Focus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process. Evaluate network and perform Network and Vulnerability assessment and remediation. Take part in remote client onboarding and offboarding processes, ensuring seamless transitions and setup. Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals.ExperienceJumbo Manpower Services LLC - Dubai South Head Quarters (UAE) | IT System Engineer | May 2023 – PresentGibraltar technologies LLC - Dubai Civil Aviation Authority (UAE) | IT System Engineer | Feb 2019 – Apr 2023CMS IT Services Private Limited (India) | Network Support Engineer | June 2013 - Dec 2018