Shafraz S. Email & Phone Number

Richmond Hill, On, Ca

Ontario, Canada

Stouffville

9360 Bathurst St

An experienced and successful Operations Leader.Numbers don't lie:Top 3 Location in Canada Drive Segment. Previous ownership was 14-15 best restaurantIncreased sales by over 40% year over year in 7 monthsLabour 18%COGS 30%Mobile Platforms 0.5% refund rate on mobile orders with Skip and Uber.

Toronto, Ontario, Canada

A Meal Kit Delivery company connecting Restaurants with Guests in their home using Aggregator Partners like Uber Eats and Skip the Dishes to deliver authentic restaurant meal kits to consumers in their home and on demand. Stay tuned for franchise licenses coming soon

Toronto, Canada Area

Construction & Design Responsible for planning, scheduling and project managing all new store development and renovations. Developed project schedules to fit time constraintsresponsible for selection of architects, contractors and vendors. Supported development of cost budgets & development of bid documents. Executed site visits and prepare complexity documents which would provide budget numbers for sign off.Worked with Operations team in design of BOH and FOH for efficiencies and cost savingsSupport Design Team operations to function within budget to achieve a high level of operational efficiency, brand identity and guest experience. Review technical problems and provide economical and feasible solutions. Reporting Developed and monitored real estate and construction pipeline tracker – report on any areas causing inefficiencies.Prepared and presented reports on the status of real estate and construction/design, as well as transfers and renovations, to Canadian Executive Team and for presentation to Global Shareholders.Experience Over 10 years of management level experience in restaurant Operations, and Construction.Proven track record of building and designing restaurants on time, on budget, with minimal deficiencies.Highly proficient in estimating, scheduling, quality control, progress reports, progress billing, design review and coordination, cost reporting, and proposal preparation. An Effective communicator with skills that ranging from presentations to executives, motivating direct reports, and franchise relations. Ability to organize, plan and manage multiple objectives to accomplish desired results.

Canada

Built and managed teams and navigated in highly dynamic situationsDeveloped project scopes and objectives, involving all relevant stakeholders and ensuring feasibility.Experience designing and generating dashboards and supporting senior management reports and presentationsDeveloped a detailed project plan to track and report against success metrics and key performance indicatorsCreated and maintained all project documentationCollaborated with senior leaders in finance, marketing and operations.

Richmond Hill

Franchise Partner since 2004• Developed Best Practices for the restaurant and group• Developed, executed, and measured various LRM strategies• Lowered all Food and Labor costs by 4% and 6% respectively by executing best practices in both BOH and FOH.• By maintaining excellent service and product, grew sales over 200% during my time here• Received various awards and recognitions in each year for Local Restaurant Marketing, Business Development, became Test Restaurant in Ontario, and was featured in a Franchise Canada Success Story "From Fan to Franchisee."

Markham

Nando's Markham the newest Restaurant in the group opened in October of 2008, and has been one of the top performers in the group. With a beautifully designed restaurant and exceptional food and service, this restaurant will please all for many years to come.

Thornhill Ontario

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention· Return missed phone calls, email in no less than 5 minutes· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention· Accurately record issues and data into Dealer Management System. Attention to detail critical· Conduct Transactions w/ system; walk customers through correction and provide summary· Communicate estimated completion time, regular updates and follow through on each customer vehicle· Coordinate the detail of every vehicle prior to delivery· Coordinate the delivery time or pick up with each customer· Follow up with Customer on services provided; ensure they are satisfied with the work performed

Toronto

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention· Return missed phone calls, email in no less than 5 minutes· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention· Accurately record issues and data into Dealer Management System. Attention to detail critical· Conduct Transactions w/ system; walk customers through correction and provide summary· Communicate estimated completion time, regular updates and follow through on each customer vehicle· Coordinate the detail of every vehicle prior to delivery· Coordinate the delivery time or pick up with each customer· Follow up with Customer on services provided; ensure they are satisfied with the work performed

Bas, Business

Ba, Sociology