Shagane Areshyan Email & Phone Number

Warsaw, Masovian District, Poland

- Built a model high performing Sales department by hiring top talent, constant coaching and introducing new processes; - Managed a number of high profile accounts, including aircraft owners as well as the largest industry brokers; - Introduced strict customer service standards, while constantly ​driving improvements and prioritising workloads; - Used my existing network of industry contacts to increase the company’s market share and international exposure; - Developed and sustained solid relations with direct clients as well as industry players; - Improved the workflow between sales and other departments within the company; - Acted as the sole point of contact for escalations and customer complaints; - Increased aircraft utilization by 22%, margins by over 15% and revenue per aircraft by 27%.

Warsaw, Masovian District, Poland

- Coordinated customer requests with internal departments (operations, catering, crew, etc) and external providers (handling, concierge); - Acted as an account manager for key clients; - Managed daily activities of the sales team, including making financial decisions and identifying revenue maximization potential; - Continuously exceeded quarterly and annual sales goals; - Trained the less experienced team members and supervised them during night and weekend shifts.

Warsaw, Masovian District, Poland

- Coordinating workflow and monitoring performance of a team of 14 analysts;- Reporting performance on a weekly basis;- Quality managements;- Creating training materials and on-boarding new joiners;- Creating performance improvement plans for underperformers;- Ensuring adherence to KPIs and SLAs;

Warsaw, Masovian District, Poland