Shagufta I. Email & Phone Number

Remote

Kolkata, West Bengal, India

+ Wrote structured, engaging, and audience-oriented SEO content for website pages.+ Incorporated all writing principles, style guidelines, SEO tools, plagiarism check tools, and veritable statistics to deliver new content blocks (1000+ words) as well as refreshes for existing content (300+ words).

New Delhi, Delhi, India

+ Developed and reviewed content for prestigious clients across multiple continents+ Prepared HLDs and LLDs for the projects+ Writing methodology: Information Mapping methodology for authoring topic-based structured content+ Language and style guidelines:- developed content using Plain Language- wrote both in US as well UK English- ensuring conformance to client-specific style guides as well as internal organisational standards- minimised revision/QA cycles+ Content development: Developed policies (SOPs), procedures (WIs), user manuals, processing guides, operation manuals, etc.+ Training content development: Developed course content as well as voice-over scripts for tutorials+ Content review: Performed QA review of documents developed by other CDs+ Clients worked for: Wipro, Pfizer, AbbVie, Siemens, WHO, Dow Chemical, US FinCEN, etc.+ Work environment: Worked in a remote setup, collaborating with geographically dispersed teams from different time zones

New Delhi, Delhi, India

+ Performed varied set of responsibilities, associated with the designated post, which comes under the broad spectrum of monitoring, coordination and maintenance of the various government outsourced cloud-based projects.+ Attended project meetings with various stakeholders, proactively gathering information based on the inputs from meetings.+ Developed and maintained the documentation works being carried out in the assigned projects.+ Created technical documents, including SRS, RFPs, MOUs, and user manuals.+ Prepared slide-based training materials for non-technical users of the software.+ Newsletter: Designed, edited and compiled the quarterly newsletter of the organisation for several quarters; was also rewarded for excellence in the same.+ Compiled and edited various articles, write-ups and technical papers- being presented by the senior IPS officers in various journals such as the Indian Police Journal, and- to be uploaded on the organisation’s website.

Noida, Uttar Pradesh, India

+ Worked as an Information Designer in a product-based company, responsible for creating end-user as well as developer-facing documents for the software products being offered by the company+ Developed webhelps, installation guides, user guides, API guides, release notes, etc.+ Collaborated with various teams including the development team, graphic designing team, QA and others to produce the best quality deliverables+ Provided inputs on the UI labels and usability reviews, as and when required+ Addressed QA and technical feedback and ensured minimised revision cycles+ Newsletter: Designed, compiled and edited the organisation’s quarterly newsletter

Gurugram, Haryana, India

+ Posted at the company’s corporate headquarter, developed high-quality content to be used as the course curriculum across the NIIT institutions+ Designed and developed educational objectives+ Authored teaching materials

Noida, Uttar Pradesh, India

+ Worked under extreme daily deadlines, simultaneously ensuring that the end content was of high quality+ Edited the content ensuring the language, style, format, content consistency, grammar and punctuation of the technical/scientific journals as per the client-specific style guides+ Was last in the line of defence before the contents were sent for publishing+ Clients/publishing houses worked for: John Wiley, Elsevier, VCH