- Maintain accurate and up-to-date project documentation, including meeting notes, action items, and schedules, to support informed decision-making.- Lead the assignment and management of tasks among team members, ensuring clarity of responsibilities and adherence to deadlines.- Identify potential risks and issues, and work with the team to develop effective mitigation strategies and contingency plans.- Oversee the allocation of resources, ensuring efficient use of personnel… Show more - Maintain accurate and up-to-date project documentation, including meeting notes, action items, and schedules, to support informed decision-making.- Lead the assignment and management of tasks among team members, ensuring clarity of responsibilities and adherence to deadlines.- Identify potential risks and issues, and work with the team to develop effective mitigation strategies and contingency plans.- Oversee the allocation of resources, ensuring efficient use of personnel, equipment, and materials.- Collaborate with project managers to develop detailed project plans, outlining scope, objectives, timelines, and resources.- Act as the main communication hub for stakeholders, ensuring timely and clear exchanges of information.- Monitor project progress, address deviations, and implement corrective actions to stay on track.- Conduct reviews and inspections to ensure compliance with quality standards and identify areas for improvement.- Manage changes to project scope, requirements, or timelines, coordinating approvals and smooth implementation.- Prepare concise progress reports and updates for stakeholders, highlighting key achievements and areas for improvement.- Engage with stakeholders for feedback, addressing concerns, and aligning project goals with expectations.- Continuously seek to streamline processes, enhance efficiency, and improve project outcomes through feedback and best practices. Show less

• Acting as the first point of contact for all computer and related hardware, application andtelecom related requests for IT service and support.• Ticketing system using ServiceNow for incidents, requests, and change requests. Meeting SLA,and other standard policies and guidelines.• Prioritize and resolve hardware and/or software problems in a timely and efficient mannerusing deductive troubleshooting procedures.• Diagnose and troubleshoot issues with Laptop, desktop… Show more • Acting as the first point of contact for all computer and related hardware, application andtelecom related requests for IT service and support.• Ticketing system using ServiceNow for incidents, requests, and change requests. Meeting SLA,and other standard policies and guidelines.• Prioritize and resolve hardware and/or software problems in a timely and efficient mannerusing deductive troubleshooting procedures.• Diagnose and troubleshoot issues with Laptop, desktop application errors, and hardwaremalfunctions• Respond to all support incidents received from users and undertake an immediate effort torestore service to user’s satisfaction.• Follow up to identify operating problems; notify others if major or escalating problem isencountered. Analyze and determine the operation status, nature and cause(s) of hardware andsoftware problems.• Provide technical and functional support to internal clients for hardware and software issuessuch as: operating systems, standard desktop applications and web applications.• Install, coordinate, and oversee the installation, upgrading or repair of hardware and software;participate in the development, implementation, and installation of new or revised systems orsystem components. Show less

• Monitoring and managing application errors and alerts• Effectively monitor minor incidents, initiate problem management reports, create internal cases and ensure resolution of different alert types, by following provided documentation• Fulfilling service requests• Managed password resets in accordance with established policies and procedures• Responsible for daily system checks and for bank control total call ins• Monitor infrastructure alerts, create and triage cases and… Show more • Monitoring and managing application errors and alerts• Effectively monitor minor incidents, initiate problem management reports, create internal cases and ensure resolution of different alert types, by following provided documentation• Fulfilling service requests• Managed password resets in accordance with established policies and procedures• Responsible for daily system checks and for bank control total call ins• Monitor infrastructure alerts, create and triage cases and respond to customer inquiries Show less

• Provided technical assistance to customers on inbound telephone tech support calls• Used remote access to perform troubleshooting when needed• Walked customers through step-by-step process for troubleshooting hardware issues• Assisted customers with antivirus program installations and virus removals• Used good problem-solving skills for troubleshooting problems