• Coordinate and manage electronic medical records (EMR) for patient appointments and information.• Schedule patient consultations, surgeries, and follow-ups as directed by the physician.• Prepare and organize patient files, ensuring accuracy and confidentiality of medical records.• Assist in telehealth sessions, managing patient documentation and technology during virtual visits.• Collaborate with healthcare providers to relay patient information, lab results, and prescriptions.• Handle medical billing tasks, insurance verifications, and claims submissions.• Conduct preliminary patient assessments, gathering medical history and reason for appointments.• Provide administrative support to the medical team, including inventory management and ordering medical supplies.• Support in educating patients on prescribed medications, procedures, and post-treatment care instructions.• Liaise with pharmacies, laboratories, and other healthcare facilities for patient referrals and information exchange.

• Identify and target healthcare providers every week to prospect for revenue cycle management services.• Conduct market research to understand client needs and pain points.• Develop and implement strategic sales plans to penetrate target markets.• Initiate and maintain communication with prospective clients.• Deliver compelling sales presentations and demos

• Handled inbound calls from patients and doctors in the US.• Provided effective resolutions to client concerns, documented in Salesforce.• Addressed medical billing inquiries from appointment to claim payment.• Escalated technical issues to appropriate teams.• Proficient in using Electronic Health Records (EHR) system and patient portal.

• Conducted training sessions for new hires, focusing on accent training, communication skills, and product-specific knowledge.• Developed instructional design and training materials.• Collaborated with team managers to evaluate performance and implement improvement plans.• Utilized learning management systems (LMS) for efficient training.

• Established and managed a support department, defining key performance indicators and reporting mechanisms.• Oversaw different support teams containing 15-20 employees for general, merchant, tech, and financial support.• Implemented Salesforce CRM, designed dashboards, reports, and a chatbot on Hubspot CRM.• Recognised for exceptional performance and received an award.• Created comprehensive training modules for new team members.

• Resolved tier 1 and tier 2 customer escalations promptly and maintained 100% resolution rate.• Coordinated with internal departments to ensure customer satisfaction and retention upto 95%.• Provided technical support and troubleshooting for customer devices.• Demonstrated expertise in using Salesforce for generating reports and monitoring operations.

• Managed upto 80 inbound calls from customers, addressing subscription-related inquiries.• Assisted customers in troubleshooting their devices and maintaining customer satisfaction rate to 95%.• Efficiently routed calls to appropriate departments.• Provided technical support for using the company's website buyer center.• Maintained accurate customer details in CRM and facilitated issue resolution.• Demonstrated exceptional communication skills via phone, chat, and email.

• Remotely managed upto 50 cab bookings per day, dispatching, and tracking for superior customer service.• Coordinated with 15-20 cab drivers to optimise service coverage.• Executed effective Google Ad campaigns (Pay Per Click).• Proficient in using Mercury and iCabbi cab dispatching software.

• Conducted comprehensive product education and delivered impactful sales training sessions to onboard and empower new employees forenhanced productivity and sales performance.• Performed call monitoring and evaluations to optimise sales performance for a team of 15-20 employees.• Achieved 100% sales targets through effective leadership and query resolution.

• Generated leads and qualified customers for sales by outbound calling and coldcalling.• Increased sales by 30% through better product knowledge.• Performed cold-calling to generate new business leads, resulting in company adding a new customer to the portfolio every month.