Shahaan Arshad Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Regional Development Manager for the UKs largest independent pharmacy chain with almost 780 stores, employing over 7000 colleagues. I lead, engage and motivate a regional team of 24 branch managers and circa 110 colleagues, to deliver agreed business strategic goals, financial KPI’s and BBSC score card measures. I ensure that professional standards and patient care is consistently delivered and am responsible for dispensing business circa 2m items per annum.• Deliver the agreed annual P&L and BBSC targets for the region including revenue, cost and profit whilst ensuring all Regional business goals are achieved.• Accountable for the delivery of professional pharmaceutical services, retail sales, profit growth and operational excellence.• Develop internal and external relationships with key stakeholders in order to maximise ways of working at a Regional level.• Implementing process/operational change across the region inline with business strategy. • Manage professional requirements of the business to ensure delivery of compliance and SOPs in a consistent manner to ensure professional standards are met and maintained across the Region.• Responsible for the development of my management team via coaching in turn creating a commercially focussed team that can deliver a first-class customer experience.

Birmingham, England, United Kingdom

London, England, United Kingdom

Managed the day to day operations of a group of pharmacies and oversaw as a cluster manager additional pharmacies with a total of 12 direct reports. Responsible for delivering financial targets, ensuring all store operations/standards meet the requirements of the SOP. Promoting pharmacy services to external healthcare professionals, maintaining full awareness of commercially viable pharmacy services appropriate for the community. Delivered a high level of compliance, training and coaching colleagues to meet the required capability. Drove motivation and engagement to produce a high performing team which delivered a great customer experience. Partnered the regional manager with recruitment, HR matters including disciplinaries, crisis management and store audits.

Essex, England, United Kingdom

Streamlined day-to-day Pharmacy operations by leading and mentoring a high-performing team. Implemented and maintained benchmarking standards of service through impeccable attention to detail. Lead a team of ten employees while dealing with the hiring, training, and professional growth of employees. Worked diligently to exceed Key Performance Indicators (KPI’s) for consecutive five years.

North London, England, United Kingdom

North London, England, United Kingdom

London, England, United Kingdom