Shahab Amjadi Email and Phone Number
With over 10 years of IT experience in various sectors, I am a System Specialist at Zitel, a leading provider of telecommunication and internet services. My mission is to deliver reliable, scalable, and secure IT solutions that optimize business performance and customer satisfaction.In my current role, I successfully led the migration of the company's legacy systems to VMware vSphere and ESXi-based cloud infrastructure, resulting in a 20% reduction in maintenance costs while improving system performance and scalability by 30%. I also designed and implemented centralized monitoring and alerting systems, which increased issue response times by 40%, significantly improving operational efficiency. My technical expertise in network protocols and security was pivotal in enhancing system reliability and reducing security vulnerabilities by 25%. Additionally, I hold multiple certifications, including CCNA, CCNP, LPIC, Technical Analyst, and CEH, demonstrating my commitment to continuous improvement and industry-leading practices.
Longo'S
View- Website:
- longos.com
- Employees:
- 1374
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Service Desk AnalystLongo'S Nov 2023 - PresentToronto, Ontario, Canada• As Technical Analyst Successfully coordinated hardware and software upgrades with vendors, minimizing system downtime by 15% Configured and maintained endpoint protection solutions such as Crowd Strike, resulting in a 15% decrease in security incidents and ensuring the integrity of end-user devices.• Collaborated with network engineers to troubleshoot connectivity issues using tools like Wireshark and • traceroute, reducing network downtime by 20% through swift and accurate problem resolution.• Configured and maintained endpoint protection solutions, including Symantec and Crowd Strike, integrated with SCCM for centralized management. This approach resulted in a 20% decrease in security incidents and ensured the integrity of end-user devices.• Integrated Service Now into the incident response workflow, streamlining ticket creation and resolution. This resulted in a 25% reduction in incident response time and improved overall service delivery.
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It System SpecialistZitel Sep 2022 - May 2023Tehran Province, Iran• Successfully migrated the company's legacy systems to VMware vSphere and ESXi-based cloud infrastructure, optimizing system performance, and scalability, and reducing maintenance costs by 20%. • Implemented centralized monitoring and alerting systems (SolarWinds/Zabbix), leveraging technical skills in network protocols (TCP/IP, SNMP), Decreased system downtime by 25% by consistently identifying issues early and implementing rapid troubleshooting solutions. -
Operations Network AdministratorZitel Jul 2021 - Sep 2022Tehran Province, Iran• Reduced network downtime by 40% by leveraging tools like Zabbix, PRTG, and SolarWinds to quickly detect and troubleshoot issues.• Designed and implemented a scalable and secure network architecture to support a rapidly growing organization. Leveraged expertise in network protocols (TCP/IP, VLAN) and routing technologies (OSPF, BGP) to optimize network performance and ensure seamless connectivity across multiple locations.
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Network Operation Center EngineerZitel Oct 2020 - Jul 2021Tehran Province, Iran• Successfully resolved complex network issues, including network outages and performance degradation, by utilizing advanced troubleshooting techniques and in-depth knowledge of network protocols (TCP/IP, BGP, OSPF). Reduced mean time to resolution (MTTR) by 40% and minimized impact on business operations.• Earned professional certifications such as CCNA, CCNP, LPIC, CEH and MTCNA, validating technical proficiency in advanced networking concepts, routing and switching technologies, and network security. Demonstrated commitment to continuous learning and staying updated with industry best practices.
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Customer Technical SupportZitel Aug 2018 - Oct 2020Tehran Province, Iran• Consistently exceeding customer satisfaction targets, achieving a 95%+ satisfaction rate for the past 12months.• Resolving technical issues within an average of 60 minutes, which is 30% faster than the company average.• Improving team efficiency by 24% through the development and implementation of new technical support processes.
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Help Desk SpecialistImam Khomeini Airport City Aug 2016 - Aug 2017Tehran, Tehran Province, Iran• Developed and delivered customized training programs for new help desk technicians, covering technical skills such as ticketing systems, operating systems, (Linux, Windows) and software applications. This resulted in a 40% decrease in onboarding time and increased new hire proficiency by 20%.• Led the deployment and configuration of new help desk software (ServiceNow, Any Desk), improving ticket management and tracking. This resulted in a 15% increase in productivity and enhanced collaboration within the team. -
Technical AnalystAsus Oct 2015 - Jul 2016Tehran Province, Iran• Engaged with cross-functional teams to resolve complex issues, leading to a 40% reduction in escalations and a 20% increase in customer retention. And also Earned professional certifications in MCSE.• Decreased average ticket resolution time by 20% through process improvements and the implementation of new tools. -
Sales And Customer SupportDatak Telecom Aug 2009 - Aug 2015Tehran, Tehran Province, Iran• Spearheaded the development and delivery of technical product demonstrations and presentations to prospective clients, resulting in a 30% increase in new business acquisition.• Retained a 95% customer satisfaction rating by providing timely and effective technical support to clients.• Recognized by senior management as the top subject matter expert of the year, based on exceptionalperformance, in-depth technical knowledge, and outstanding customer service. -
Web DesignerIran Industrial Furnaces Mar 2006 - Mar 2007Tehran Province, IranAs a Website Developer with IIFCO, I designed and built custom websites for clients in various industries. I collaborated with clients to understand their specific requirements and developed websites that were both functional and visually appealing. I utilized a variety of tools and programming languages, including HTML, Frontpage, to create websites that were optimized for speed and search engine ranking. Additionally, I provided ongoing maintenance and support to ensure the continued success of the websites.
Shahab Amjadi Education Details
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Business Administration And Management, General -
Information Technology
Frequently Asked Questions about Shahab Amjadi
What company does Shahab Amjadi work for?
Shahab Amjadi works for Longo's
What is Shahab Amjadi's role at the current company?
Shahab Amjadi's current role is Experienced IT Systems Specialist | Network Administrator | Certified Ethical Hacker | IT Infrastructure Expert | VMware, Cisco, Linux | Passionate About Optimizing IT Operations and Delivering High-Impact Solutions.
What schools did Shahab Amjadi attend?
Shahab Amjadi attended University Of Isfahan, Humber College.
Who are Shahab Amjadi's colleagues?
Shahab Amjadi's colleagues are Fahmida Shah, Taylor Braithwaite, Rob Morgan, Gabriell Jain Delos Reyes, Bill Zachopoulos, Yukiyo Matsuzaki, Mandeep Sidhu.
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