Register & process guests and their assigned rooms using Opera, PMSFamiliarize guests with the services the hotel has to offer.Up Selling guest rooms and promoting hotel services

.Managing off-airport parking operating including budget, shuttle operations and customer service..Interact and communicate with customers, and handle complaints or problems..Control and monitor reservation process through company’s website or third party companies.

Manage front desk tasks for a 137-room full-service boutique hotel.Answer inquiries regarding hotel services and registration by telephone, email and in person.Provide assistance to other team members and departments to contribute to the best overall performance and communicate efficiently with all hotel departments.

Was responsible for reaching sales goals and implementing programs to meet company objectives at this exportation flowers and plants company. Working with all departments to assisted reviewing and controlling import and export orders by communication with other relative companies and suppliers' chain. During my job I was dealing with and resolve delivery and transport queries. All these backgrounds prepared me to communicate, liaise and negotiate with many areas of the business. In addition, new staffs trainer and delivering sales presentations to new and existing customers in order to sell new products was my duty.