Working with great People to create Amazing Experience for the customers.Lead, motivate, and mentor a team of customer service representatives to deliver outstanding support to our usersAnalyze existing customer service processes and identify opportunities for improvement.Address and resolve escalated customer issues in a timely and satisfactory mannerDevelop and implement training programs to equip the customer service team with the necessary skills and knowledgeEnsure clear and consistent communication within the customer service team and across the organization

Seller Support is one of the main departments in commercial excellence and I as a seller support manager responsible in 2 areas: 1. Partner Support Center2. Listing Quality Assurance Main responsibilities:* plan and define the Roadmap, Processes and KPI's in supporting sellers* reporting, monitoring and evaluation of the seller support functions* define and implement tools for the team to reach their goals visions in supporting sellers* manage and evaluate content creation process KPI's and experience Achievements:1. Implementing ticketing system journey for resolving seller support requests2. define vision, objectives and key results in all layers of the team3. 100% Improvements in contact ratio KPI as the must challenging KPI in CE

As the operations manager in Guilan, I was responsible to establish and develop the business in the province. I successfully managed to:* Triple the fleet size* Improve the response rate to 33%* Establishing the number of active cities to 7 for the whole province* Six times increase of ride calls* Holding three 360 marketing campaigns in the province

As an expert in BD department, I was managing the following tasks:* Sales of two major products in B2B negotiations* Automating financial processes in the process of reporting and invoicing the customers* Designing and executing surveys to improve the customer experience

As business process specialists, my tasks included but not limited to the below:* Studying and executing the processes of the retail business (preparing around 10 procedures and more than 30 processes)* Benchmarking APQC methodology in retail* Designing the organization structure through the shareholders meeting* Defining KPIs for all the departments and mentoring them to how to extract and track the trends

Working in an early startup in the market place, I was responsible for:* Finding and making contracts with the suppliers.* Leading the sales team* Developing the online basket form three categories to ten categories* Designing and implementing the incentive plans to increase the sales