Collaborated in designing, developing, and optimizing operational, marketing, and customer relationship processes. Also facilitated online workshops and training sessions to support teams in adopting new procedures and quality standards.

- Implementing QMS in 8 companies and obtaining the certificates with no “nonconformity” in each of them;- Achieving cost reduction and increasing productivity by Streamlining inefficiencies (by %15 on average) by improving firm processes reviewing and correcting KPIs, and developing strategic business plans in 6 Companies;- Implementing CRM system in 7 companies and increasing sales and customer numbers by more than %30 by assisting clients in making evidence-based and data-driven business decisions.

Collaborated with DrCRM Group to market and present their services in the Turkish market. And conducted Customer Relationship Management (CRM) and Customer Experience Management (CXM) training courses in Istanbul/ Turkiye.

-Developed and implemented marketing strategies that increased the customer base by 20% across multiple industries, with a strong focus on mining and oil, gas, and petrochemical sectors;-Developed and executed multi-channel marketing campaigns focused on targeting industry-specific customers and optimized the company’s digital presence by improving website contents also managing social media platforms, and implementing SEO strategies which led to a 3% conversion rate, more engagement, and customer acquisition;-Ensured organizational compliance with mandatory standards, achieving zero nonconformities during seven certification and surveillance audits conducted by the accreditation body;-Executed over 20 internal audits to assess the performance of the firm’s management systems and ensured that corrective actions for identified nonconformities were implemented on time and effectively; -Effectively implemented risk management strategies following ISO 31000 standard and prevented identified risks from occurring;-Improved lead generation mechanisms through Managing CRM system processes based on ISO 10000 series, and Implemented data-driven marketing strategies resulting in a 25% increase in lead generation and a 5% increase in overall customer satisfaction;-Developed and executed strategic marketing plans to promote the IMS/QMS certification services, inspection services, training, and other companies managerial services;-Managed multi-channel marketing campaigns (digital, print, events) to increase brand awareness and generate leads for certification services;-Tracked and analyzed key performance metrics related to marketing campaigns and customer feedback, using data to drive continuous improvement in marketing efforts;-Served as Lead Auditor/Auditor, Participated in over 800 man-days of audit across 45+ companies in industries such as mining, OGP, automotive parts manufacturing, construction, woodworking, food production, banking, and financial services.

-Business English Tutor (Certified by TEFL ORG)-Marketing, QMS, and Managerial short and medium-term Courses Tutor.

-led innovative marketing strategies for selling woodworking different types of machinery, tools, and raw materials, optimized marketing spending through proper marketing budgeting, and reduced non-performing campaigns, resulting in an increase in the company's net profit.-Successfully launched a new business line for purchasing and selling used woodworking machinery through market research and customer needs analysis, resulting in a 650% Return on Marketing Investment (ROMI);- Conducted market research and analysis to identify customer needs, emerging trends, and competitor activities, adjusting product positioning and marketing efforts to meet industry demands;-Deployed Customer Relationship Management CRM system to enhance customer interaction tracking and increased customer lifetime value (CLV) by developing innovative loyalty programs and strengthening customer relationships through personalized marketing initiatives and proactive after-sales support;-Organized and participated in 18 industry trade fairs and events, expanding the company’s customer base by 75% over ten years;- Collaborated with Engineering and Maintenance teams to customize machinery solutions according to specific customer needs, resulting in tailored products that met or exceeded client expectations;- Developed and implemented sales strategies to penetrate new markets, boosting the company's presence in the woodworking industry and increasing market share;- Delivered technical training to the marketing and sales team, and also to clients, ensuring all interested parties were knowledgeable about the product features, benefits, and operational processes;- Prepared detailed sales forecasts, reports, and presentations for senior management, contributing to strategic planning and decision-making processes;- Developed go-to-market strategies for new product lines, defining target audiences, positioning, and promotional activities to maximize visibility and customer engagement;

- Supervised Mechanical and Piping Maintenance Teams in an Iron Ore Mining Project;- Installed and repaired stationary and rotary equipment;- Planned Maintenance programs for types of machinery in the Iron Ore beneficiation line.

-Supervised daily operations of the machinery workshop in manufacturing different Automobile parts;-Managed and coordinated a team of technicians and machinery operators (Lathe and Milling CNC, Plastic Injection, Cold Press, and Drilling Machinery to ensure optimal performance and adherence to Technical and quality standards;-Monitored workshop performance metrics and prepared reports on production efficiency, machine utilization, and maintenance activities;