Shahada Eames Email & Phone Number

• Oversaw Registration and Insurance; provided support to the Access Director; coordinated, trained and managed 10-15 FTE’s per shift.• Collected demographic, insurance and co-payments in a timely manner and accurately; ensured patients were admitted based on medical necessity, insurance payer, hospital guidelines and Medicare regulations.• Ensured authorizations were initiated for scheduled/ unscheduled services, assigned appropriate ICD-9 and CPT-4 codes.• Collaborated with Central Business Office, implemented training, in-service, and updates regarding Medicare, Medicaid, insurance payer guidelines, UMMC policies and procedures.• Managed Care and insurance plan code; updated changes; implemented new policies and procedures to restructure departmental organization.• Submitted monthly reports to administration for special projects such as hospital census and referring physicians.• Attended routine staff meetings; provided in-services to provide staff education, Hospital wide training on new clinical and financial systems, targeted trouble shooting system errors and registration errors.• Managed time sheet/Payroll as required and provided 24- hour on-call support to Admitting Specialist as well as clinical staff.

UNIVERSITY OF MARYLAND MEDICAL CENTER, Baltimore, MD Senior Manager, • Promoted from an Admitting Manager to Senior Manager; Managed the Patient Administrative Services along with the Director, oversaw 4 Managers, 7 Supervisors and 100+ employees; oversaw the Training department, 4 Financial Counselors and 2 Patient Access Coordinators that obtained financial clearance and prior authorization for Same Day Surgery as well as admissions; • Reviewed denials, managed dashboard coding and compliance audits, collected and reconciled closely with PFS for AR financials, bad debt, and denials.• Screened applicants for hire, conducted interviews, rendered recommendation for employment and termination and signed off on all time and attendance.