As the Food and Beverage Manager overseeing Plaza the Louby Lounge, Savoy the Gold Lounge, and Cafe Connect, I ensure the seamless operation of our diverse dining experiences.In Plaza the Louby Lounge, I maintain an inviting atmosphere that enhances guest enjoyment, while in Savoy the Gold Lounge, I manage the delivery of luxurious afternoon tea services tailored for our VIP members. At Cafe Connect, I oversee a menu that harmonizes French and Saudi culinary influences, offering specialty coffees, desserts, and a variety of sandwiches to accommodate all clientele.I am committed to upholding the highest standards of quality and service, leading a skilled team to deliver exceptional guest experiences. My focus on operational excellence and attention to detail drives the success of our food and beverage offerings.

The 365 Restaurant - Expertise in staff training, team leadership, and collaboration with different departments to enhance overall restaurant performance.- Successfully enhanced restaurant projects and implemented training programs according to LQA standards, achieving an LQA score of 94%.- Proven track record in optimizing operational efficiency, managing budgets, and increasing revenue through strategic planning and marketing initiatives.-Strong skills in customer service, complaint resolution, and maintaining a welcoming and clean dining environment.

Pre-Opening

Pre-Opening

- Mis en place in the buffet and kitchen office area - Set - up of the tables as per instruction - Time management to be ready when guests arrive - Assistance during class in the fine dining restaurant- Proper handling of all equipment and machines including instructing our students- Improving knowledge of tabletop and table decoration - Ensuring guest satisfaction and dealing with customer complaints- Overseeing and checking the cleanliness of the restaurant and the office area

- Answering phone inquiries and confirm the reservation, coordinate it to the right department, In-Villa Dining orders, and respond to service questions. Plus, I needed to prepare several documents, such as Amenity, Registration Cards, and Welcome/Invitation Cards, etc.

In the first three months, I learned how to serve in a buffet for 300 students.In the second three months, I learned how to serve in a fine dining restaurant.

- Developed and strengthened collaborations with different organizations and businesses to improve marketing efficiency and improve funding sources.- Established a target market and built tailored communication strategies for individuals to engage and attract.- Provided outstanding customer service and consideration, either face-to-face or online conversations.- Weekly report for the owner.

- Product Knowledge- Process Payments- Prepare the Sales Floor- Summer job