Shahad Binladen Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

As the Food and Beverage Manager overseeing Plaza the Louby Lounge, Savoy the Gold Lounge, and Cafe Connect, I ensure the seamless operation of our diverse dining experiences.In Plaza the Louby Lounge, I maintain an inviting atmosphere that enhances guest enjoyment, while in Savoy the Gold Lounge, I manage the delivery of luxurious afternoon tea services tailored for our VIP members. At Cafe Connect, I oversee a menu that harmonizes French and Saudi culinary influences, offering specialty coffees, desserts, and a variety of sandwiches to accommodate all clientele.I am committed to upholding the highest standards of quality and service, leading a skilled team to deliver exceptional guest experiences. My focus on operational excellence and attention to detail drives the success of our food and beverage offerings.

Riyadh, Saudi Arabia

The 365 Restaurant - Expertise in staff training, team leadership, and collaboration with different departments to enhance overall restaurant performance.- Successfully enhanced restaurant projects and implemented training programs according to LQA standards, achieving an LQA score of 94%.- Proven track record in optimizing operational efficiency, managing budgets, and increasing revenue through strategic planning and marketing initiatives.-Strong skills in customer service, complaint resolution, and maintaining a welcoming and clean dining environment.

Riyadh, Saudi Arabia

Pre-Opening

Riyadh, Saudi Arabia

Pre-Opening

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Lucerne, Switzerland

- Mis en place in the buffet and kitchen office area - Set - up of the tables as per instruction - Time management to be ready when guests arrive - Assistance during class in the fine dining restaurant- Proper handling of all equipment and machines including instructing our students- Improving knowledge of tabletop and table decoration - Ensuring guest satisfaction and dealing with customer complaints- Overseeing and checking the cleanliness of the restaurant and the office area

Maldives

- Answering phone inquiries and confirm the reservation, coordinate it to the right department, In-Villa Dining orders, and respond to service questions. Plus, I needed to prepare several documents, such as Amenity, Registration Cards, and Welcome/Invitation Cards, etc.

Bouveret, Valais, Switzerland

In the first three months, I learned how to serve in a buffet for 300 students.In the second three months, I learned how to serve in a fine dining restaurant.

Medina, Al Madinah, Saudi Arabia

- Developed and strengthened collaborations with different organizations and businesses to improve marketing efficiency and improve funding sources.- Established a target market and built tailored communication strategies for individuals to engage and attract.- Provided outstanding customer service and consideration, either face-to-face or online conversations.- Weekly report for the owner.

Mecca, Makkah, Saudi Arabia

- Product Knowledge- Process Payments- Prepare the Sales Floor- Summer job