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Shahaf Tzaig Email & Phone Number

Head of Support at osapiens

Location: Alcobendas, Community Of Madrid, Spain 13 work roles 2 schools

1 work email found @logz.io LinkedIn matched

✓ Verified May 2026 4 data sources Profile completeness 100%

Current company

osapiens

Role

Head of Support

Location

Alcobendas, Community Of Madrid, Spain

Company size

498 employees

Who is Shahaf Tzaig? Overview

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Quick answer

Shahaf Tzaig is listed as Head of Support at osapiens, a company with 498 employees, based in Alcobendas, Community Of Madrid, Spain. AeroLeads shows a work email signal at logz.io and a matched LinkedIn profile for Shahaf Tzaig.

Shahaf Tzaig previously worked as Director of Program Management and Director of Support at Logz.Io and Director of Support at Logz.Io. Shahaf Tzaig holds Master Of Business Administration (M.B.A.) from Tel Aviv University.

Company email context

Email format at osapiens

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{first}.{last}@logz.io

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AeroLeads found 1 current-domain work email signal for Shahaf Tzaig. Compare company email patterns before reaching out.

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Profile bio

About Shahaf Tzaig

Customer-centric executive, focus on delivering value and on customer success. Experience leading global R&D and CSM performance-driven teams of 40+ employees onshore and offshore. Experienced with FinTech, Blockchain, SaaS, Production Observability and online trading domains, B2B & B2C.Achieved improved customer retention and successful large scale project deliveries.

Listed skills include Scrum, Software Development, Software Project Management, Program Management, and 51 others.

Current workplace

Shahaf Tzaig's current company

Company context helps verify the profile and gives searchers a useful next step.

Osapiens

Head of Support

Alcobendas, ES

Website

osapiens.com

Employees

498

AeroLeads page

Company profile

View company profile Email format

13 roles · 26 years

Shahaf Tzaig work experience

A career timeline built from the work history available for this profile.

Head Of Support

Osapiens

Alcobendas, ES

Director Of Program Management And Director Of Support

Current

Logz.Io

Madrid, Community Of Madrid, Spain

Jun 2023 - Present

Director Of Support

Logz.Io

Manage a state-of-the-art Support group that supplies 24*7 support for more than 1300 B2B customers, with an average of 75 NPS scores.Achieve significantly low first response time and resolution time KPI.Handle crises and make decisions in a fast-paced environment.Focus on automation and efficiency.Visualize the customer needs to the product owners..

Feb 2021 - Jun 2023

Chief Operating Officer

Techfinancials

Take an active part in strategic business decisions. Operations and R&D P&L management.Oversees and leads Customer Success, R&D, Product, and Program Management groups. Production support management. Tier 1 customer's point of escalation.Create a company-wide culture of Customer Success. Build groups from scratch. Establish new teams.

Sep 2017 - May 2020

Vp Operations / Vp Customer Support / Vp Customer Success

Techfinancials

Manage Operations, Release & Delivery Management, Customer Success, and Customer relations. Support B2B2C & B2C customers distributed worldwide.Improve customer's business KPIs by recommending the features that fit their strategic goals. Improve employees' development by courses and by infusing culture that encourages self-learning.

Nov 2014 - Sep 2017

Chief Operations Officer

Cedex.Com

Israel

(CEDEX is a startup incubated in TechFinancials)Take an active part in strategic business decisions. Operations and R&D P&L management.Lead the company for the successful delivery of the MVP on time, budget, quality, and scope.Build a unique operational mechanism to deliver diamonds all around the world.

Nov 2017 - Apr 2020

Senior Project Manager

At&T

Manage complex global projects with other AT&T entities (outbound).Program management (inbound) of the UC and TAS products.Matrix management of 150 engineers working in scrum methodology.

Jun 2013 - Nov 2014

Program Team Leader & Head Of Support

Aol (5Min)

Israel

AOL was the 2nd largest video platform worldwide at that time.Program Management for all products (using.Net, IIS, JS, CSS).Manage the support group serving tens of thousands of customers. Create a support-oriented atmosphere. Achieve aggressive SLA with enterprise customers. Five nines (99.999%) uptime.

Mar 2012 - Jun 2013

Program Manager/Release Manager

5Min

Release Manager for all of the company products (using.Net, IIS, JS, CSS).Matrix management of ~40 employees using Scrum. Intensive work with the product managers. Involvement with roadmap definition. Lead a continuous release and delivery improvement process.

Feb 2011 - Jun 2013

Program Manager

Eci Telecom

Matrix management all projects of the Management product (Java and C++); Defined release content, dates, manage risks, development integration, and testing; take decisions based on KPI. Delivery on time for Tier 1 customers such as British Telecom & Deutsche Telecom in a short and aggressive time frame

Sep 2009 - Feb 2011

Team Leader & Project Manager

Eci Telecom

Implement and deliver a new service from scratch: North Bound Interface module (Web Services). Managed a group of software developers developing both in Java (JEE) and C++, including a team in India.

Apr 2007 - Sep 2009

V.P. Projects

Zayg Printing

Jun 2006 - Dec 2006

Team Leader

Sungard Business Integration

Managed infrastructure and project teams. Developed the company's main product. Responsible for a number of products in a variety of operating systems (Windows & UNIX: SUN Solaris, HP, AIX). Responsible for Requirements and Design documents. Deep understanding of C++. Wide usage of design patterns. Recruitment and training of software developers

2000 - 2006 ~6 yrs

Team & coworkers

Colleagues at osapiens

Other employees you can reach at osapiens.com. View company contacts for 498 employees →

MB

Michael Braun Colleague at Osapiens Mannheim, Baden-Württemberg, Germany, Germany View → MK

Martin Koch Colleague at Osapiens Mannheim, Baden-Württemberg, Germany, Germany View → JK

Juliana Keller Colleague at Osapiens Vaihingen An Der Enz, Baden-Württemberg, Germany, Germany View → DM

Dr. Marcus Schumacher Colleague at Osapiens Heddesheim, Baden-Württemberg, Germany, Germany View → PO

Paul O. Colleague at Osapiens Germany, Germany View → AD

Aleksei Dudchenko Colleague at Osapiens Heidelberg, Baden-Württemberg, Germany, Germany View → JS

Jagvir Singh Colleague at Osapiens Darmstadt, Hesse, Germany, Germany View → CS

Christiane Sauter Colleague at Osapiens Mannheim, Baden-Württemberg, Germany, Germany View → MG

Marta Grigoletto Colleague at Osapiens Heidelberg, Baden-Württemberg, Germany, Germany View → SB

Simon Barentzen Colleague at Osapiens Mannheim, Baden-Württemberg, Germany, Germany View →

2 education records

Shahaf Tzaig education

Master Of Business Administration (M.B.A.)

Tel Aviv University

Ba, Computer Science

The Academic College Of Tel-Aviv, Yaffo

FAQ

Frequently asked questions about Shahaf Tzaig

Quick answers generated from the profile data available on this page.

What company does Shahaf Tzaig work for?

Shahaf Tzaig works for osapiens.

What is Shahaf Tzaig's role at osapiens?

Shahaf Tzaig is listed as Head of Support at osapiens.

What is Shahaf Tzaig's email address?

AeroLeads has found 1 work email signal at @logz.io for Shahaf Tzaig at osapiens.

Where is Shahaf Tzaig based?

Shahaf Tzaig is based in Alcobendas, Community Of Madrid, Spain while working with osapiens.

What companies has Shahaf Tzaig worked for?

Shahaf Tzaig has worked for Osapiens, Logz.Io, Techfinancials, Cedex.Com, and At&T.

Who are Shahaf Tzaig's colleagues at osapiens?

Shahaf Tzaig's colleagues at osapiens include Michael Braun, Martin Koch, Juliana Keller, Dr. Marcus Schumacher, and Paul O..

How can I contact Shahaf Tzaig?

You can use AeroLeads to view verified contact signals for Shahaf Tzaig at osapiens, including work email, phone, and LinkedIn data when available.

What schools did Shahaf Tzaig attend?

Shahaf Tzaig holds Master Of Business Administration (M.B.A.) from Tel Aviv University.

What skills is Shahaf Tzaig known for?

Shahaf Tzaig is listed with skills including Scrum, Software Development, Software Project Management, Program Management, Agile Methodologies, Management, Enterprise Software, and Software Design.

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