• Content Creation• Scheduling and Posting• Analytics and Strategy development and Reporting• Social Listening • Digital Trends Research• Basic Designs

• Managed and supervised logistics and warehouse team daily activities to maximize efficiency and minimize overtime. • Streamlined inbound and outbound shipments with 3PL providers; implemented an automated inventory management system by reducing fulfillment time. • Supervise a team of warehouse (Team Leader and Coordinators) personnel, providing guidance, training, and performance evaluations.• Monitors staff attendance records, including vacations, sick days, and personal days, and plans accordingly. • Review warehouse logistics and improve where possible. • Supervising the refrigerators, and directing all staff in receiving, stocking, stock counting, picking, and dispatching shipments for delivery.• Responsible for warehouse operations performance and the following areas: delivery, safety, property management, work standards, customer satisfaction, and handling of external drivers • Providing KPI and other reports (Daily and monthly) to management and finance on dispatched and delivered count and for driver's and picker's monthly incentives. • Review driver complaints, car accidents, and incidents like Order delay, Damage, Theft, Wrong Delivery, or Customer lie observed and accordingly proceed with the help of the concerned department. • Handling day-to-day store operations, Managing stock, and Daily inventory. • Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary. • Assisted with continuous improvement initiatives by identifying inefficiencies and cost optimisation opportunities, and of 3PL supplier contracts. • Maintain items records, and documentation of necessary information. • Observe health and safety regulations and maintain the warehouse in a clean, safe, and orderly condition. • Work with the executive team and senior managers to help drive the overall success of our business. • Followed all applicable safety standards.

• Leading 150 Plus employees within Boutiqaat fleet logistics department.• Provide training and instruction for employees to perform assigned work in a proper and productive manner.• Responsible for local operational performance in the following areas: delivery, safety, property management, work standards, and customer satisfaction, and handling of external drivers.• Supervising the plans, assigning, and directing all logistics staff in receiving, stocking, cycle counting, inventory control, picking and dispatching shipments for delivery in the entire shift.• Works with LMS, Oracle, and RF Scanners.• Communicate call center for the update with Customers to liaise with their issues if any, at time of order placement or delivery in order to ensure the highest levels of customer service goals is met.• Responsible for analyzing driver’s area and performance to ensure drivers are doing maximum delivery of orders in a day, and also evaluate employees’ performance and prepare performance appraisals.• Providing reports to managements on dispatched and delivered count and also for driver's monthly incentives.• Review driver complaints, car accidents, and incidents like Order delay, Damage, Theft, Wrong Delivery, or Customer lie are observed and accordingly proceed the help with the concerned department.• Oversee the car lease scheme, determine the fleet life cycles and assist the management in establishing costs for the annual replacement program and recommend the most suitable vehicle and disposal, also monitor vehicle and keep track of fuel records to ensure all the operational requirements are met by drivers.

• Dealing with customer inquiries face to face, over the phone, or via email.• Contacting prospective customers and discussing their requirements. • Identifying what customers want and customize the ERP.• Planning and organizing the day to ensure all opportunities are maximized.• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.• Assess clients' needs for software training and implementation services.• Application configuration, implementation, and data conversion.• Train users in application use and/or configuration.• Assist clients in application testing and rollout.• Recommend business process improvements.• Analyze and specify application enhancements.

• Identifying and solving any problems that arise with computer networks and systems.• Assisting in installing and configuring computer networks and systems.• Consulting with clients to specify system requirements and design solutions.• Assembling new systems.• Maintaining existing software and hardware and upgrading any that have become obsolete.• Working with IT support personnel.• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.• Set up user accounts, permissions, and passwords.• Resolve problems reported by the end-user.• Research and make recommendations on server system administration.

• Dealing with customer inquiries.• Identifying what customers want.• Developing a full understanding of the business market-place.• Keep up to date with the customer and competitive intelligence.• Handling day to day store operations.• Managing stock, Daily inventory.• Responsible for the zone target.• Co-ordination with the subordinate/Seniors to make the operations smoother & efficient.