Shahan Perera Email & Phone Number

128 Marsden St Parramatta Nsw 2150 Australia

• CRM application maintenance to ensure data accuracy, integrity and privacy of our donor data at all times• Maintain the quality of donor information in the CRM application which includes Donor de-duplication• Follow, Initiate and assist with the development of more efficient data processes• Support and assist the fundraising team in developing accurate data extract briefs and ensure that planned tasks are completed within agreed timeframes• Liaise with external agencies to ensure data is imported and extracted accurately and efficiently to agreed timelines• Create and develop Fundraising Reports, such as data analysis and reporting for campaign results, segmentation, and direct marketing campaigns• Provide interpretation of analytical results and recommendations for campaign improvement• Create and run ad hoc data queries as requested by BI and Database Manager

128 Marsden St Parramatta Nsw 2150 Australia

• Provide Desktop support, encompassing PCs, printers, systems and applications, to user groups across the business.• Troubleshoot hardware and undertake/organise maintenance and repair of PCs and peripheral equipment to ensure stakeholders have desktop access at all times.• Review outstanding incidents and keep key staff/relevant informed of progress.• Provide a consistently high level of service to our customers in prompt and pleasant manner.• Ensure accurate and prompt registration of all customer requests within the Vision Australia request system and respond to assigned requests within a prescribed timeframe. • Effectively respond and resolve service desk queries, including internal and external client issues in accessing video conferencing.• Update and maintain service desk information repository by accurately documenting all problems and resolutions onto repository system.• Record and track all issues and problems to ensure that accurate statistics are kept.Maintain a safe workplace by ensuring staff, volunteers and clients receive adequate information, training and instruction on WHS.

Adelaide, Australia

Colombo, Sri Lanka

• Conduct user requirements analysis to match with business requirements and create clear system specifications for the design and development of system software.• Enhance the capacities of existing core banking system functions and develop new functions in core banking system to meet new requirements occurred.• Capture business requirements, conduct options analysis and recommend optimal solutions to transform them into deliverables with the support of ICT developers.• Translation of business requirements into functional and technical specifications.• Interface and coordinate between business units, technology and support teams.• Interpret data, analyse results using statistical techniques and provide ongoing reports with the purpose of understanding or making conclusions from the data for decision making purposes.• Development & Testing in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum and Software Testing Life Cycle (STLC).• Developing and implementing data collection systems and other strategies that optimize statistical efficiency and data quality to provide analytical support on internal & external project.• Microsoft office and specially Microsoft Excel including VBA, Macros, Pivot Tables, Functions and Add ons such as VLookup, Power Pivot• Provide recommendations to improve test planning, test processes and strategies. Document test frameworks, tools and processes to agreed standards.• Functional and non-functional software testing.• Develop and implement system test plans to ensure integrity / system QA• Work as a central resource person / information source to support the decision making process and provide solutions for user queries.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Information Technology, Computer Software Engineering

Diploma In Java Programming Development, Information Technology, First Division

Diploma In Computer Programing, Information Technology