Manage financial records and supervise bookkeeping activities performed by financial analysts.Verify the accuracy of financial documents and coordinate with accountants regarding financial records for annual reporting.Prepare sales proposals and generate quotes regarding services for bids on new contracts via RFQs/RFIs based on customer needs and expectations. Manage, train, and onboard new Business Development Representatives (BDRs)Prospect for new business using UpWork, Freelancer, and LinkedIn Navigator with BDRs.Conduct monthly pipeline reviews to discuss potential new projects with fellow co-founder via Gantt ChartFacilitate resolution of client and sales process issues through proactive support, effective communication, and diligent follow-up.Host face to face meetings with clients in-person or via Zoom for client introductions.Effectively oversee and cultivate partner relationships, ensuring timely and accurate processing of payments.

Facilitated the creation of a secure webpage to expedite the group addition policy for network file shares.Orchestrated the data reconciliation initiatives across various departments, ensuring the accuracy of information within the CareMark and Aetna databases by coordinating users on both sides of the merger.Responsible for the development of remote server. Tasks included server provisioning, security configuration, network configuration, Remote Access Setup, Service Installation, Monitoring and Performance Optimization, and User and Permission Management.

Completed In-House Big Data training with course certifications in Python, SQL, HTML, XML, Hadoop, Spark, Hive, Spark, Sqoop, MySQL, & MongoDB.Advised and executed security solutions across six groups and multiple service domains within the Cyber Security field.Established robust relationships and sustain regular communication with over 25 key customers and users spanning global regions.Promptly addressed customer inquiries, generate, and document over 70 tickets daily using ServiceNow, leading to an 97% customer satisfaction rate.Crafted onboarding protocols for new customers, customize and produce training materials for instruction on new parameters.Conducted twice daily handover meetings with offshore team for urgent customer maintenance requirements regarding high priority customers, both domestic and international.Delivered top-tier support and service to more than 30 international customers on a weekly basis.

Ensure that patrons have an enjoyable dining experience by providing quality customer service. Take orders, serve food and drinks, and removing dinnerware from the table in a timely manner.

Provide supervision for SCIBLS program student living on campus. Main tasks included counseling for students' personal and academic concerns and ensuring the safety of the students on campus.