• Managed and evaluated a team of 12 associates, ensured proper employee training, and regularly met with other operations managers to optimize workforce utilization.• Established an effective communication mechanism with product and service users, key suppliers, and clients to prioritize opportunities, negotiate high-level contracts, and build productive partnerships.• Assisted with developing annual budgets, operational standards, and strategic business goals to drive organizational… Show more • Managed and evaluated a team of 12 associates, ensured proper employee training, and regularly met with other operations managers to optimize workforce utilization.• Established an effective communication mechanism with product and service users, key suppliers, and clients to prioritize opportunities, negotiate high-level contracts, and build productive partnerships.• Assisted with developing annual budgets, operational standards, and strategic business goals to drive organizational growth and success.• Achieved significant accomplishments, including reducing annual costs by 23%, building a successful customer acquisition strategy that generated monthly growth of at least 37% and increased the fleet by 140%, and consistently maintaining a customer retention rate of 91% while exceeding profitability targets. Show less

I was responsible for providing efficient and effective customer service. By resolving complaints and identifying problems, I demonstrated professionalism and reduced customer complaints by 30%. I also trained new representatives and managed 20+ accounts without any complaints.

• Planned and implemented effective sales targeting approach in the assigned territory.• Consistently followed up on inbound leads and sales inquiries while prospecting and cold-calling businesses and organizations.• Increased sales by $50,000 during the slow summer months through aggressive selling techniques.• Created a database of 10,000 prospective customers through rigorous leads generating activities.• Established a standardized sales reporting system that reduced… Show more • Planned and implemented effective sales targeting approach in the assigned territory.• Consistently followed up on inbound leads and sales inquiries while prospecting and cold-calling businesses and organizations.• Increased sales by $50,000 during the slow summer months through aggressive selling techniques.• Created a database of 10,000 prospective customers through rigorous leads generating activities.• Established a standardized sales reporting system that reduced discrepancies by 62%.• Actively involved in marketing and sales promotions, leading to a 60% increase in the territory's client base. Show less

• Circulate information for each event and handle queries• Facilitate the weekly team meeting, draft agenda, and reporting of minutes• Provide support to the events management team during an event, including on-site assistance• Manage venue and event booking systems

• Knowledge of Hardware, Software, and Network related troubleshooting.• Continuous development and expansion of the IT-Service Desk entry-level offerings.• Escalation of unresolved or non-entry level tickets to the 1st level onsite or 2nd level support. Knowledge of CITRIX, MS OFFICE Application, SHAREPOINT, and other Desktop applications