Bipin Shah Email & Phone Number

Bipin Shah is a Head of Product Management, Customer Care Platform and Solutions, Digital Experience Product Unit at Nokia. They possess expertise in product management, enterprise software, agile methodologies, cloud computing, software development and 15 more skills. Colleagues describe them as "Bipin is an outstanding product manager. I worked with Bipin in both development and product management roles while I was product manager and later on account manager. He has a strong customer focus combined with a solid technical background. He is also a great manager that drives a team forward with enthusiasm and leads by example. We brought a new Customer Care platform for Fixed and Wireless telco operators successfully to market beating our forecasts several years in a row. Bipin is definitely a team player and a great asset to have onboard. " and "‘Customer care expert’ is the phrase I’d use to describe Bipin. I had the pleasure of having Bipin on my team where he led product management for our customer care products. Bipin is a consummate product professional and was my go-to person for working with communication service providers on their customer service transformation projects. Bipin has a deep understanding of the Customer Care market and has driven our product strategy including AI / ML based automation to improve proactive customer interactions with conversational bots, intelligent workflows to quickly resolve customer issues and self-service solutions to boost customer Net Promoter Scores (NPS). Bipin is a great asset and will make an immediate impact to any team he joins. "

Listed skills include Product Management, Enterprise Software, Agile Methodologies, Cloud Computing, and 16 others.

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  Head Of Product Management, Customer Care Platform And Solutions, Digital Experience Product Unit

  Nokia

  Austin, Tx, Us