• Facilitating play and learning activities for up to 20 children aged 2-3 years old, promoting physical, social and language development. • Coordinating, planning and hosting various events, such as Sports Day and Graduation.• Organizing daily schedules of sensory play, art & craft projects, wellness activities and outdoor playtime to ensure that all children are engaged and active throughout the day.• Planning structured lesson plans and circle time based on EYFS's 7 areas of learning and various themes, such as phonics (Phase 1 and 2), colors, shapes and numbers to teach basic academic concepts in a fun and interactive way.• Assessing and recording each child's progress and development on a regular basis through baseline assessments, informal observations, ABC charts and term reports. • Building and maintaining positive relationships with parents through continous, productive communication and progress updates via e-mails, Parent app, weekly newsletters and in person.

• Planned the overall design and decoration of the sensory room, including display board and wall art.• Planned two sensory activities per week based on EYFS's 7 areas of learning to support children's development, such as fine motor skills and cognitive skills, as well as keep children engaged and stimulated.• Monitored and supervised the sensory room on a daily basis to ensure safety and upkeeping standards are upheld, as well as updated inventory records with existing and required resources.

• Assisted with classroom management, administrative tasks and planning educational lessons/activities.• Assisted in maintaining a safe and clean environment for 16 children (aged 0-3 years) through upholding health and safety standards.• Observations.• Liaised with parents and carers.

• Facilitated & monitored educational lessons and activities (indoors & outdoors) for 30 children (aged 4-5 years). • Provided 1:1 lesson and reading support in phonics & mathematics to 5 children with EAL needs.

• Supervising and coaching 16+ customer advisors, including feedback and support + floor walking+ buzz sessions.• Call monitoring and scoring based on 5 KPIs (VoC, Call Conversion, Sustainability, Cash per Hour and 5 calls per month).• Training new recruits.• Complaints handling.

• Assisting and arranging payment plans for Shop Direct customers (Very & LittleWoods) via inbound and outbound calls.• Supporting customers, updating energy accounts, and assisting with billing and consumption queries at the Extra Care department of Scottish Power.• Identifying vulnerable customers and providing necessary support.• Handling high number of calls, maintaining superb call quality, and excelling in all KPIs.

• Supervising and managing the research team by ensuring they adhere to management guidelines and achieve daily research objectives.• Recruiting, selecting, and training research staff.• Maintaining quality of data as per management guidelines and proactively enhancing the data.• Liaising with management and team to ensure objectives are achieved.• Liaising with clients to ensure their queries and feedback are attended to and implemented.