Shahebaz Shaikh Email and Phone Number
I am currently employed as a Subject Matter Expert at TCS, where I handle production and quality checking, and provide monthly volume reports for analysis. I also mentor new joiners, sharing my extensive process knowledge. Prior to TCS, I worked with WNS as a Process Associate, focusing on payment processing, authorization of transfers, and handling vesting and surrender payments. My experience spans two major cities and leading MNCs, equipping me with comprehensive cultural and process knowledge.
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Assistant Team LeadWns Sep 2024 - PresentPune, Maharashtra, IndiaI have joined as an assistant lead in the insurance domain for a chat process. My main responsibilities include monitoring the team's adherence, such as breaks and leaves, preparing end-of-day production reports, ensuring the quality of the team, and maintaining consistent production levels. -
Subject Matter ExpertTata Consultancy Services Jan 2024 - Sep 2024Nagpur, Maharashtra, IndiaAs a Subject Matter Expert, I possess extensive knowledge of my process. My primary role involves auditing cases processed by users, addressing their queries during daily floor walk-throughs, and providing monthly volume reports to my manager for analysis of incoming and outgoing data. Additionally, I handle team manager activities in their absence, oversee allocations and shrinkage, and attend SOP meetings with the manager to plan day-to-day activities. -
Business Process AssociateTata Consultancy Services Oct 2021 - Aug 2024Nagpur, Maharashtra, IndiaJoined as a Process Associate, responsible for handling daily transactions, meeting SLA requirements, and achieving daily targets. Processed and modified data for UK clients, resolved queries, and provided customer support and satisfaction. Managed escalations and served as the primary contact for RCA complaints and escalations.
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AssociateWns Aug 2019 - Oct 2021Pune, Maharashtra, IndiaProcessing + Helping in queries to new batches + Managing monthly reports
Shahebaz Shaikh Education Details
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Business Administration And Management, General
Frequently Asked Questions about Shahebaz Shaikh
What company does Shahebaz Shaikh work for?
Shahebaz Shaikh works for Wns
What is Shahebaz Shaikh's role at the current company?
Shahebaz Shaikh's current role is Assistant Team Lead || Subject Matter Expert || Auditor || Quality Assurance ||.
What schools did Shahebaz Shaikh attend?
Shahebaz Shaikh attended North Maharashtra University, Jalgaon.
Who are Shahebaz Shaikh's colleagues?
Shahebaz Shaikh's colleagues are Manish Singh, Nagaraju Killi, Rekha Singh, Bana Singh Thakur, Arcadius Dsouza, Tushar Rana, Yonga Pute.
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Shahebaz Shaikh
Digital Transformation Consultant | Pega Certified Lead Business Architect - Lba (Cpba V8.0) | Certified Scrum Product OwnerPune3salesify.com, gmail.com, vodafone.com -
Shahebaz Shaikh
Engineering - Ios @ Pocket Fm | Ex. Freshworks | Ex. Rebel Foods(Faasos) | Ex. Myglamm - Good Glamm GroupMumbai1freshworks.com -
Shahebaz Shaikh
Java Developer | Java | Spring | Spring Boot | Rest Apis | Jpa | Hibernate | Angular.Jalgaon -
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2ncrust.com, capgemini.com
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