Shahed Hassan Email & Phone Number

Dallas, Tx, Us

- Proficiently configured and maintained ServiceNow modules (ITSM, Service Catalog, CMDB, ITOM, Asset Management) using best practices, ensuring optimal platform performance and alignment with business objectives.- Demonstrated solid understanding of Java Scripting and web technologies (JavaScript, Glide, HTML, AJAX, CSS), enabling effective customization and problem-solving within the ServiceNow environment.- Successfully collaborated with internal and external stakeholders to gather requirements, address concerns, and deliver ServiceNow solutions that met organizational needs.- Configured ServiceNow platform elements, including user management, access control, form design, workflow automation, scripting, business rules, UI policies, integrations, and reporting, to support efficient operations.- Accomplished successful migration from ServiceNow to Freshworks - Freshservice emphasizing custom flows, integrations, automations, and custom object tables.

- Followed best practices to configure, enhance, and maintain ServiceNow platform implementations across multiple ServiceNow modules, including implementation and maintenance experience of (Incident, Service Catalog, CMDB, SecOps, and Asset Management).- Worked successfully with stakeholders both internally and externally to the organization.- Emphasized work in agile methodologies such as sprint planning, daily stand-ups, and retrospectives to provide input and ensure timely delivery of ServiceNow features and enhancements.

• Collaborated as a co-leader for a group amongst peers and allies.• Served as an advocate for women in the tech industry, both internally and externally. • Provide support, resources, and initiatives to help women overcome challenges, promote gender equality, and foster inclusivity.

• Expanded professional development skills with public speaking, etiquette, time management, etc.• Developed technical front & backend software skills with languages like HTML/CSS, JS, React, SQL, etc.• Participated in Agile development methodologies, including stand-up meetings, sprint planning, and retrospectives.• Applying object-oriented programming principles and practices to design and implement scalable and maintainable software solutions.