• Handle daily operations and IT support for 300+ users.• Monitor system performance 24/7/365 with tools like Nagios, Aruba controller, Sophos Control Centre.• Support and Build server systems using Windows server, Linux Server & VMWare client.• Install, Configure & Manage VMware vSphere 6.5, 7.0 ESXi Infrastructure.• Participated in planning and implementing server migration tasks, successfully shifting to new data center.• Maintain inventory of hardware, software, supplies… Show more • Handle daily operations and IT support for 300+ users.• Monitor system performance 24/7/365 with tools like Nagios, Aruba controller, Sophos Control Centre.• Support and Build server systems using Windows server, Linux Server & VMWare client.• Install, Configure & Manage VMware vSphere 6.5, 7.0 ESXi Infrastructure.• Participated in planning and implementing server migration tasks, successfully shifting to new data center.• Maintain inventory of hardware, software, supplies and documentation. • Maintain & Configure Cisco, MikroTik, Netgear Router and switches, Sophos and Aruba AP/MAP, CPE Products Like, VMT, HHT, Mobile, Tab. Show less

• Diagnosed and troubleshoot technical issues, including account setup and network configuration.• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.• Properly escalate unresolved issues to appropriate internal teams (e.g., Core network and Billing team).• Provided prompt and accurate feedback to customers.• Follow up with clients to ensure their Network fully functional after troubleshooting.

• Organizing, conducting and supporting Dongle, Wingle, Router and Smartphones Test activities.• Develop test environments and test cases.• Responsible for executing test cases, documenting results and defects.• Benchmark and Recommend Best Compatible Device in accordance with company procedures.• Network Quality Assurance & Reporting.• RF Planning & optimization.• Transmission planning reporting.• Customer Support.