Md. Shahedul Alam (Shahed) Email & Phone Number

124 Tejgaon Industrial Area, Dhaka, Bangladesh.

Duty & Responsibilities:-* Ensure the smooth operation of the service of 4-wheeler commercial vehicles on “ISUZU & SMLI.* All kinds of job cards opening, closing, and maintaining in the ERP system.* Maintain PDI delivery, free service, repair jobs, breakdown services, and warranty jobs.* Organize technical training for engineers, technicians, and users.* To organize technical training for certified local mechanics (CLM)* Efficiently lead the technician’s team.* Ensure the customer’s vehicle servicing and periodic maintenance are on time.* Full-fill customers’ demands and ensure satisfaction.* Attend customer complaints and complete minor / major repair work when required.* Planning free service campaign/clinic every month and implementing all activities.* Planning vehicle repair campaign (Rain Gain Offer) every year and implementing all activities.* Motivate the customers to use genuine ‘ISUZU & SMLI’ spare parts from UML.* Prepare ‘ISUZU & SMLI’ failure reports (FR), Warranty pre-approval (WPA), Technical information report (TIR), and necessary corrective action.* Prepare monthly breakdowns and failure report analyses.* Communicated with the principal about product failures and service issues.* Analysis of Free Service shortfalls customer with reason.* Post-service feedback for 100% of customers.* Principal Communication (ISUZU & SMLI) for warranty purposes and product development.* Service and parts network expansion with dealer service monitoring.* Monitoring and providing technical support to all UML branch engineers.* Collecting monthly reports from all branches and preparing and reporting to the management.

Outpara, Chandana Chowrasta, Gazipur, Bangladesh.

Duty & Responsibilities:-* Vehicle repair as per customer’s complaint with satisfaction.* Properly check and diagnose vehicle problems.* Provide estimate and collect work order (if required) before the job.* Monitoring diagnosis and all relevant jobs on the service bay.* After completion of diagnosis job properly check vehicle condition and deliver to the customer.* All kinds of job cards opening, closing, and maintaining in the ERP System.* Ensure vehicle out including Gate pass & proper clearance from Accounts.* Vehicle PDI, Shifting, and Warranty for customer purposes.

Bashundhara, Dhaka, Bangladesh

Duty & Responsibilities:-* Receive vehicles and complaints from customers.* Properly check and diagnose vehicle problems, and ensure maintenance awareness for every customer.* Provide an estimate and collect work orders (if required) before the job.* After completion of service and diagnosis job, properly check vehicle condition after road test.* If the customer is satisfied after the road test, complete billing and ready gate pass.* Doorstep service for customer requirement/off-road vehicles.* Focus on monthly revenue and customer satisfaction.

Navana Toyota 3S Center (Service) 205-207 Tejgaon, Dhaka 1208

During my 3-month Internship Trainee Program at Toyota Bangladesh Navana Limited, I gained invaluable hands-on experience in various aspects of automobile engineering. This internship played a pivotal role in preparing me for my professional career. Throughout the program, I developed a deep understanding and practical skills in several critical areas, including:* Engine Systems* Fuel Systems* Transmission Systems* Suspension Systems* Braking Systems* Steering Systems* Cooling Systems* Electrical Systems* Exhaust Systems* Control Systems* Vehicle Diagnostics Tools* Troubleshooting TechniquesThis comprehensive exposure has significantly enhanced my technical knowledge and expertise in the automotive field.

Bsc Engineering, Mechanical Engineering

Diploma In Engineering, Automobile Engineering Technology

Activities and Societies: Vehicle Diagnostic Training Program: Completed a specialized training program focused on advanced vehicle.

Secondary School Certificate- (Ssc), General Electrical Works (Vocational)