Shaheed Ahmed Email & Phone Number

Attending appointments and advising customers in their homes how to save water and expense.Raising job cards with head office so engineers can attend the premises and follow up any work.Checking for internal or external leaks and sending current water meter readings to the office.Responsible for cleaning meters / meter pits and changing batteries on commercial meters.Assessing bathroom pipes for leaks and damages and examining the exact position of the leak.Working with a tablet to log / record information regarding customer usage and monthly spend.Retaining an awareness of health and safety and simplifying concepts and terminology for clients.Applying knowledge of Microsoft Word, Excel spreadsheets, PowerPoint and the internet to report.Ensuring customers are satisfied with the service, the next step and the quality of advice given.

Installed pipes and placed new water mains underground as part of a team digging up the roads.Built rapport with the public whilst work was underway by ensuring roads/pavements were clean.Rolled out tarmac on the road after the work was completed and ensured all holes were filled in.Adhered to safety procedures and followed standard practices to meet deadlines for work flow.Interpreted technical diagrams and connected water services to new mains to improve water flow.Applied different techniques such as bursting, slip line, open cut and drilling to install piping.

Diagnosed issues with computers and dealt with repairs, desktops and part replacement.Resolved many technical support calls and minimised downtime by conducting fault-finding.Configured network printers to improve efficiency and performed hardware maintenance.Connected desktops and laptops to the internet/wifi and installed new printers across the site.Tested components and changed passwords using active directory and troubleshooted issues.Fixed problems with computer hardware and the use of drives, emails, folders and directories.

Quickly progressed to managing a department with accountability for leading a team of staff.Encouraged sales promotions, special offers and combinations to drive revenues and profits.Supported team work activities to maximise sales and led by example with positive behaviour.Generated reports of stock requirements and recorded stock replenishment ready for ordering.Promoted excellent customer service and reviewed team performance and their productivity.Organised deliveries and took accountability for complaints, issues and problems to resolution.

Promoted from kitchen porter to waiter/bar staff due to aptitude, communication and client skills.Assisted customers with their selection and resolved any queries that occured during service.Measured client satisfaction by helping with new flavours, food types, dishes and food suitability.Operated the tills, handled cash and administered credit cards as the first point of contact.Helped with table laying and clearing, showing clients to their tables, and attending to service.Explained menu options and different food types to suit tastes, palates, wines and occasions.Served food and drink, and recommended dishes to compliment wines, starters and diets.Provided outstanding customer service when taking phone bookings and processing payments.

Education record

Level 3 Diploma in ICT Professional Competence, Pass. Level 3 Certificate in ICT Systems & Principles, Pass.

Education record

City & Guilds - Key skills, Pass.

Education record

BTEC National Diploma ICT, Merit.

Education record

8 A*-C GCSE Exams including C Grades in Maths & English Language.