Responsible to provide prompt and professional assistance to Executive Clients (Amazon, google, Samsung, Pepsi etc.) through various channels such as phone, email, live chat.➢ Troubleshoot and resolve customer problems, complaints, or technical issues. This may involve diagnosing problems, providing solutions, or escalating issues to higher-level support if necessary.➢ Maintain a deep understanding of the products or services offered by the company. This includes staying up to date with product updates, features, and changes.➢ Ensure that all customer interactions meet the company's quality standards and align with its brand image.➢ Prioritize and manage multiple customer inquiries simultaneously, ensuring that all customers receive timely responses.➢ Provide pre and post-sales support for all self-service products.➢ Provide product and tool support to improve clients’ experience.➢ Identify trends and solve problems facing multiple Executive clients.➢ Providing vital product insights and feedback from our customers to engineering.

Managing and controlling the movement of all the Packaged Gasses assets & ISO tanks.Performing the Stocks management by making the Buffer Stocks Strategy for all the locations to help in improving the DIFOT levels.Proposing and maintaining the Buffer Stock at all the locations.Managing, scheduling and prioritizing the day to day operations of the test shop for the preparation, release and maintenance of the assets.Visiting the customer sites for conducting the Physical audit of company assets and to do the reconciliation. Proposing and executing the Strategies for the identified gaps and bottlenecks in the whole value chain.Issuance of the stocks to the customers by comparing the sales request with the customer’s historical rotation trend along with considering there CWD (Consumption per working Day)Managing the Assets register for the new assets bought and for the old ones based on the depreciation.Setting weekly targets for the retrieval plans of the non-moving assets from the dead and in-active customers as per the product mix and sharing it with the Sales and Distribution team so it can be well executed in a timely manner with an efficient coordination to bring the company’s assets back. Monitoring the timely preparation of the ECR for the receipt of assets and ensuring that it will be reflected in the ERP system by having an updated posting statement. Conducting the trainings of the internal customers regarding the process and strategy awareness.Developed the methods and strategies for managing the assets stock at all the locations to avoid any shortages and unforeseen issues which could lead to a negative impact on DIFOT.Preparing and managing the monthly transactions report of all the rental customers.

Reporting Internal (management) and External (customer) need of deliveries made against the orders.Generate delivery reports on daily basis in order to meet the customer requirement, need assessment as data input is done on manual basis.Create various MIS analytical reports based on the need of senior management.Responsible to keep records for all commercial data with regard to Fuel BU, covering markets such as Asia, Africa, and Europe.Responsible for managing global logistics movements of the shipments of Fuels (JET-A1, LSD, HSD, Avgas and Mogas) and Oil & Lubes (with handling of approx. 1.4 billion liters of fuel movement annually)Responsible to set-up logistics arrangements (with 3PL warehousing, transporters, shipping lines, co-packers) as per requirements through Quotation/ tendering process. Prepare contractual documents by liaison with other stake-holders and legal departmentEffectively manage 3PL relationships, through formal performance reviews against KPIs including service levels, costs, efficiency and loss reductions from analysisResponsible to preparation and providing periodically (weekly/monthly/yearly) Demand/Supply forecast visibility to management through planning module.Responsible for planning and managing the distribution/supply chain of Oil and lubricant to Africa (Somalia & Mali).Designed & implemented business mapping process for supply chain as per company policyLead the setup of in house ERP system for Supply chain.Identifying concern actions & solutions to improve current business processes, systems & procedures within the Reporting, Logistics & Supply Chain, which can improve the efficiency and utilization of in hand resources. And also provide continuous improvement opportunities and productive policies and proceduresLiaise with the Supply Chain, Transport, Distribution & security agency department for day to day operations and better understanding of demand/supply and distribution forecast.

• Catering to the reporting needs of the Internal and External customers for status of deliveries made against the orders.• Preparation and presentation of various analyses to senior management as per the business needs.• Produce accurate business reports on all current contracts for internal and external distribution.• Track all loading for fuel moving into Afghanistan and Africa. • Maintain Excusable Delay Report (EDR) for all border/supply route movement and situations• Coordinate between Inventory/ops managers/GM at theaters and Supply Chain Department to compile data for daily/weekly reporting.• Coordinate with suppliers / inspectors / clearing agent / security service provider for transparent visibility of supply chain.• Design and develop the process layouts/flowcharts/Cost models where required.• Develop and implement measures to monitor and advise on business improvements. • Undertake analysis on specific components of the fuel operation as directed by the Operations/Supply Chain Staff, Managing Director and Senior Client Engagement Manager.• Scope the IT data requirements for the provision of accurate and timely reporting so that quality business and operations/financial analysis can be achieved.• Liaise with Supreme Fuels Managers, Purchasing, Finance and Sales to obtain all necessary data used to undertake monthly analysis. • Contribute to the professional reputation of Supreme Fuels• Champion continuous improvement in reporting.

• Primary responsibilities include reporting to clients for status of deliveries made against their orders on a daily basis• The daily delivery reports that are prepared include details of each consignment relating to its current position, any loss of fuel due to accidents or insurgency attacks or any delays encountered by the procession on any other grounds• To liaise with the security agency hired by the company and personnel at various operating locations, to obtain regular reports from them and to review those reports before they are used by the department• To lead the team and manage all administrative issues of the team • Collect and Compile all Fuels Related reports and issue to relevant Customer.• To prepare Weekly Incident Reports for all vehicles involved in accidents or insurgency attacks• Supervising Department in the absence of Department Manager.

Muskan Fashion(Muskan Fashion and EPL are Associated Companies)• Assistant to Chief Accountant.• Finalization of Payroll.• Supervision of quarterly and yearly physical stock takes with the responsibility of reporting of final result to the management.• Finalizing Job Order Costing and Overhead reports prior to submission to the Chief Accountant.(EPL)• Maintain Portfolio of Company Inventory.• Preparation of Partner shares activity.• Official correspondence such as representation contracts, purchase agreements, closing statements, deeds and leases• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.• Compare a property with similar properties that have recently sold in order to determine competitive market price.

• Maintaining of out standing balance and preparation of customers shares activity.• Monitor exposure and defining margin policies of the company.• Maintain Pledge & Release Position for Bank OD Financing.• Settle the Clearing with Karachi Stock Exchange through NCSS.• Deal with listed Companies Registrar.• Maintain Portfolio of Company Clients.• Maintain Exposure position of company with Karachi Stock Exchange.• Deal with listed Companies Registrar.