Designed, implemented, and managed network infrastructures for multiple clients, optimizing bandwidth usage, ensuring redundancy, and improving overall network securityConfigured and maintained core networking equipment, including Layer 2/3 switches, routers, and firewalls (Cisco, Ubiquiti), ensuring high availability and secure communicationDeployed and managed virtualization environments using Hyper-V and VMware, optimizing server resources and virtual machine performanceLed cross-functional teams to manage complex technical projects, including network upgrades and security overhauls, ensuring on-time delivery and compliance with industry standardsDeveloped network security strategies, including VPN implementation, firewall configuration (Fortinet), and intrusion prevention systems (IPS) to safeguard client data and infrastructureMonitored and analyzed network performance metrics using tools like SolarWinds and PRTG, identifying potential issues before they could impact service deliveryLed disaster recovery planning and execution, including data backup and restore operations, to ensure business continuity in case of critical failuresCollaborated with upper management to define IT strategy, aligning technology initiatives with business goals and objectivesResolved escalated break/fix issues while maintaining clear communication with customers, management, and third-party vendors to ensure timely updates and efficient issue resolution. Managed and updated service tickets in accordance with established SLAs, ensuring all parties remained informed of progress.

• Traveling to and from three different sites for tech support • Provide phone and in-person support to end-users to troubleshoot and resolve technical issues • Set up workstations with computers and necessary peripheral devices (routers, printers etc.) • Install and configure appropriate company applications according to specifications • Provide orientation and guidance to users on how to operate new software and computer equipment • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) • Ensuring security and privacy of networks and computer systems (with firewall devices and antivirus installs) • Identify computer or network equipment shortages and place orders • Managing, storing information, and giving users access to company file etc. using active directory

• Deliver and install toner to end-users • Provide preventative maintenance such as roller cleaning and evaluate toner levels • Perform break/fix such as remove paper jams, replacing rollers, fusers, ADF boards, imaging units, and more • Ensuring all critical printers are operational • Manage inventory supply levels • Ensuring that all demands are met in a timely manner as identified in a ticketing system

Basic installation, repair, and maintenance of electrical equipment. Troubleshoot problems to component level using internal diagnostic tests, options, and functional testing. Verify property specifications so game options and parameters are set accordingly. Ensure that tools and equipment are kept in proper working condition.