• Provide Level-I & Level-II IT support to the organization’s global users for company applications, hardware and software.• Enhancing remote access for onsite project team• Administration Active Directory Users and Groups (creation/deletion/modification of UserAccounts/mailbox/Hostname management)• Managing IT support for core business team and parallel support to sister concern.• Administration of servers, router, switches, network printers and all other IT peripherals & resources• Installation and Management Desktops/Laptops and other IT Peripherals• Performing frequent checks and diagnosing for system logs, system performance, memory and drive space usage, physical hardware, antivirus updates, server synchronization, etc.• Diagnose, troubleshoot & resolve hardware, software and network issues• Support the installation, configuration of hardware and software• Generating backup reports, protecting media and the data.• Responsible for IT related Procurement, assessment of the supplier techno commercial evaluation• Application support for Ms office, CRM and Security Software• Hardware maintenance with Asset management. • Maintain and support all Client standard software• Operating System windows XP to Windows 10 and Linux.• Experience in Windows server 2003 to 2012• Exchange server 2013• HPE MSA Storage 2040 SAN storage and HPE StoreOnce • Backup server Veritas Backup Exec 16• Windows Cluster & Hyper-V Management• Experience in McAfee ePolicy Orchestrator 5.9 Anti-virus and Trend Micro Worry-Free Business Security• Networking Devices Cisco switches (C2960S) and Juniper switches (Ex-4300-24T)• Cisco Call Manager (Cisco 2921 /K9)• Wi-Fi Access point configuration (D-Link DAP 2610)

• Worked at ITL Motors as Network Administrator• Responsible for configuration & trouble shooting of Cisco Routers, Switches• Managed the organization’s Switching environment e.g. VLANs, inter-VLAN routing, VTP• Monitored & trouble shoot the routing environment by using dynamic routing (EIGRP, OSPF)• Also managed the internal Wireless Networks i.e. WLANs (APs & Clients)• Responding to inquiries from staff, administrators, etc. to provide technical assistance and support

• Worked at Skymark IT Service as IT Support Engineer• Responsible for the overall issue that comes to our network• Responsible for configuration of Cisco Routers (1841, 2621, 3845, 2821, 3725) as well as Cisco Switches (2950, 2960, 3750) & Cisco Access Points• Design, setup and configure complex switching environments with Inter-VLAN routing, VTP, HSRP, VACLS on multi-layer switches• Assist in the design of multi-server environments including IP address schemes, DNS, WINS• Backing up & troubleshooting the root domain as well as the Exchange Server• Also monitoring the internet traffic & bandwidth allocation through Forefront TMG firewall• Configuring and troubleshooting different Wireless devises to maintain the Wireless Network Infrastructure in WLANs as well as WMNs environments• Maintain a thorough understanding of the basics behind the Internet and its workings DNS, Security, IP Routing, HTTP, VPN, etc.